RecordOccupation

Where a customer experience manager can go next

5 destinations recorded, ranked by how much of the target role a customer experience manager already meets. The closer to the top of Table 1, the less there is to learn.

Customer experience managers monitor customer experiences by creating, evaluating and improving the customer's interaction organisations in the hospitality, recreation or entertainment industry. They develop plans of action to optimise all aspects of the customer's experience. Customer experience managers strive to ensure customer satisfaction and boost company profits.

Highest coverage recorded: 63%
Destinations: 5each with a full record
Within reach: 4difficulty under 55
Skills on file: 49required or supplementary

Table 1

Table 1 · Within reach

Table 2

Table 2 · A bigger jump

Possible, but expect real retraining rather than a sideways step.

tour operator representative 48% covered · difficulty 59.2

Index

Look up another occupation

customer experience manager is filed under Professionals, ISCO major group 2. The full index lists all ten groups.

Note

How these figures were compiled

Coverage is the share of the target role’s weighted skill requirement a customer experience manager already meets, counting required skills in full and supplementary ones at 0.35. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.