bed and breakfast operatortohotel concierge
A bed and breakfast operator already meets 46% of what the hotel concierge role asks for. The move turns on 4 required skills not yet in the profile.
46%
48.4/ 100
1 Share of the hotel concierge role’s weighted skill requirement already met by the bed and breakfast operator profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.
Why this move works
A hotel concierge role treats 5 of its required skills as things a bed and breakfast operator already does. These are the ones it depends on most.
- assist at check-in
- greet guests
- handle customer complaints
- identify customer's needs
- maintain customer service
What stands in the way is 4 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 9 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a bed and breakfast operator background worth leading with.
- already held maintain reception area management skills
- already held property management software services
- already held take room service orders communication, collaboration and creativity
- already held process reservations information skills
- already held assist at check-in assisting and caring
- already held greet guests assisting and caring
All 9 carried skills, including the 5 the hotel concierge role treats as required.
Table 3 · What you would need to learn
The 14 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.
- required, not held provide tourism related information required
- required, not held comply with food safety and hygiene required
- optional, not held detect drug abuse optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- required, not held maintain relationship with customers required
- required, not held assist clients with special needs required
- optional, not held distribute local information materials optional
- optional, not held implement sales strategies optional
- optional, not held implement marketing strategies optional
- optional, not held assess cleanliness of areas optional
- optional, not held maintain incident reporting records optional
- optional, not held handover the service area optional
- optional, not held deliver correspondence optional
Table 4 · Where to start
The 3 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 maintain relationship with customers skill · sector specific
- 02 provide tourism related information skill · sector specific
- 03 assist clients with special needs skill · cross sector
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 9 skills that carry over
- already held assist at check-in skill
- already held greet guests skill
- already held handle customer complaints skill
- already held identify customer's needs skill
- already held maintain customer service skill
- already held maintain reception area skill
- already held process reservations skill
- already held property management software knowledge
- already held take room service orders skill
10 supplementary skills, helpful but not required
- optional, not held distribute local information materials optional
- optional, not held handover the service area optional
- optional, not held implement sales strategies optional
- optional, not held assess cleanliness of areas optional
- optional, not held deliver correspondence optional
- optional, not held detect drug abuse optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- optional, not held implement marketing strategies optional
- optional, not held maintain incident reporting records optional
38 held skills the hotel concierge role does not ask for
- not needed by the target role clean household linens skill
- not needed by the target role customer service knowledge
- not needed by the target role deal with arrivals in accommodation skill
- not needed by the target role design customer experiences skill
- not needed by the target role develop strategies for accessibility skill
- not needed by the target role ecotourism knowledge
- not needed by the target role ensure cleanliness of food preparation area skill
- not needed by the target role ensure price competitiveness skill
- not needed by the target role food hygiene rules knowledge
- not needed by the target role food waste monitoring systems knowledge
- not needed by the target role forecast occupancy demand skill
- not needed by the target role guarantee customer satisfaction skill
- not needed by the target role handle chemical cleaning agents skill
- not needed by the target role handle financial transactions skill
- not needed by the target role handle guest luggage skill
- not needed by the target role handle linen in stock skill
- not needed by the target role hotel operations knowledge
- not needed by the target role local area tourism industry knowledge
- not needed by the target role maintain customer records skill
- not needed by the target role maintain linen operation skill
- not needed by the target role manage budgets skill
- not needed by the target role manage guest support services skill
- not needed by the target role manage hospitality revenue skill
- not needed by the target role manage inventory skill
- not needed by the target role manage staff skill
- not needed by the target role manage the customer experience skill
- not needed by the target role measure customer feedback skill
- not needed by the target role monitor financial accounts skill
- not needed by the target role notify customers on special offers skill
- not needed by the target role oversee guest laundry service skill
- not needed by the target role process booking skill
- not needed by the target role promote virtual reality travelling experiences skill
- not needed by the target role self-service technologies in tourism knowledge
- not needed by the target role service rooms skill
- not needed by the target role support local tourism skill
- not needed by the target role tend to guests with special needs skill
- not needed by the target role use e-tourism platforms skill
- not needed by the target role use resource-efficient technologies in hospitality skill
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.