call centre agenttocar leasing agent
A call centre agent already meets 35% of what the car leasing agent role asks for. The move turns on 19 required skills not yet in the profile.
This move: 69.3 of 100 · substantial
1 Share of the car leasing agent role’s weighted skill requirement already met by the call centre agent profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.
Table 2 · What you already bring
Of the 14 skills that carry over, these are the ones fewest other occupations ask for. A car leasing agent role needs them, and most people applying for one will not have them already. This is the part of a call centre agent background worth leading with.
- already held use customer relationship management software working with computers
- already held process data information skills
- already held adapt to changing situations communication, collaboration and creativity
- already held communicate by telephone communication, collaboration and creativity
- already held perform multiple tasks at the same time management skills
- already held characteristics of services business, administration and law
All 14 carried skills, including the 9 the car leasing agent role treats as required.
Table 3 · What you would need to learn
The 22 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.
- required, not held advise on vehicle characteristics required
- required, not held identify customer's needs required
- required, not held negotiate sales contracts required
- required, not held achieve sales targets required
- required, not held communicate with customers required
- required, not held handle lease agreement administration required
- required, not held moderate in negotiations required
- required, not held use different communication channels required
- optional, not held prospect new customers optional
- required, not held write leasing reports required
- required, not held record customers' personal data required
- required, not held review completed contracts required
- required, not held managing a business with great care required
- required, not held handle financial transactions required
- required, not held meet deadlines required
- required, not held financial capability required
- required, not held leasing characteristics required
- optional, not held contract law optional
- optional, not held financial jurisdiction optional
- required, not held assist customers required
- required, not held types of vehicles required
1 further area in the appendix
Table 4 · Where to start
The 3 entries a car leasing agent role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 write leasing reports skill · occupation specific
- 02 advise on vehicle characteristics skill · sector specific
- 03 assist customers skill · sector specific
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 14 skills that carry over
- already held characteristics of products knowledge
- already held characteristics of services knowledge
- already held communicate by telephone skill
- already held guarantee customer satisfaction skill
- already held have computer literacy skill
- already held keep task records skill
- already held listen actively skill
- already held present reports skill
- already held process data skill
- already held adapt to changing situations skill
- already held perform multiple tasks at the same time skill
- already held speak different languages skill
- already held teamwork principles knowledge
- already held use customer relationship management software skill
The 1 learning area not shown above
- required, not held car controls required
3 supplementary skills, helpful but not required
- optional, not held prospect new customers optional
- optional, not held contract law optional
- optional, not held financial jurisdiction optional
18 held skills the car leasing agent role does not ask for
- not needed by the target role answer incoming calls skill
- not needed by the target role apply operations for an ITIL-based environment skill
- not needed by the target role communication principles knowledge
- not needed by the target role create solutions to problems skill
- not needed by the target role credit card payments knowledge
- not needed by the target role e-commerce systems knowledge
- not needed by the target role e-procurement knowledge
- not needed by the target role educate on data confidentiality skill
- not needed by the target role handle helpdesk problems skill
- not needed by the target role handle tasks independently skill
- not needed by the target role knowledge base knowledge
- not needed by the target role perform data analysis skill
- not needed by the target role perform escalation procedure skill
- not needed by the target role prioritise requests skill
- not needed by the target role provide ICT support skill
- not needed by the target role provide customer follow-up services skill
- not needed by the target role think proactively skill
- not needed by the target role tolerate stress skill
6 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- required, not held car controls required
- required, not held financial capability required
- required, not held leasing characteristics required
- required, not held types of vehicles required
- optional, not held contract law optional
- optional, not held financial jurisdiction optional
Other moves recorded from call centre agent
- live chat operator 59% covered · moderate
- ICT help desk agent 46% covered · substantial
- customer service representative 36% covered · substantial
- sales processor 32% covered · substantial
- call centre supervisor 32% covered · substantial
- ICT help desk manager 30% covered · substantial
- customer contact centre information clerk 28% covered · substantial
- contact centre supervisor 27% covered · substantial
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.