Table 1Transition record

call centre managertogarage manager

A call centre manager already meets 40% of what the garage manager role asks for. The move turns on 14 required skills not yet in the profile.

From call centre manager

40%

Overlap1

To garage manager

13 Skills carried over

14 Required, not held

65.7 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 65.7

This move: 65.7 of 100 · substantial

1 Share of the garage manager role’s weighted skill requirement already met by the call centre manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 13 skills that carry over, these are the ones fewest other occupations ask for. A garage manager role needs them, and most people applying for one will not have them already. This is the part of a call centre manager background worth leading with.

Skill the target role also needs Area

already held supervise the management of an establishment management skills
already held customer relationship management business, administration and law
already held communication principles generic programmes and qualifications
already held supervise work management skills
already held plan health and safety procedures management skills
already held follow company standards assisting and caring

All 13 carried skills, including the 12 the garage manager role treats as required.

Table 3

Table 3 · What you would need to learn

The 27 missing skills fall into 9 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 communication, collaboration and creativity 9 required, 3 supplementary

required, not held advise on customs regulations required
required, not held identify vehicles service requirements required
required, not held maintain relationship with customers required
required, not held maintain relationship with suppliers required
required, not held visit manufacturers required
required, not held disseminate internal communications required
required, not held promote organisational communication required
required, not held provide operational efficiency training to employees required
required, not held use different communication channels required

optional, not held implement sales strategies optional
optional, not held achieve sales targets optional
optional, not held automotive engineering optional

02 management skills 1 required, 2 supplementary

required, not held plan employees work in vehicle maintenance required

optional, not held carry out inventory planning optional
optional, not held monitor daily work optional

03 assisting and caring 1 required, 1 supplementary

required, not held guarantee customer satisfaction required

optional, not held quote prices optional

04 business, administration and law 1 required, 1 supplementary

required, not held financial management required

optional, not held employment law optional

05 information skills 1 required

required, not held diagnose problems with vehicles required

06 services 1 required

required, not held car controls required

3 further areas in the appendix

Table 4

Table 4 · Where to start

The 3 entries a garage manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 13 skills that carry over

Skill Type

already held communication principles knowledge
already held corporate social responsibility knowledge
already held create solutions to problems skill
already held customer relationship management knowledge
already held customer service knowledge
already held follow company standards skill
already held identify customer's needs skill
already held liaise with managers skill
already held manage staff skill
already held product comprehension knowledge
already held supervise the management of an establishment skill
already held supervise work skill
already held plan health and safety procedures skill

The 3 learning areas not shown above

Skill to acquire Tier

07 engineering, manufacturing and construction 3 supplementary

optional, not held automotive diagnostic equipment optional
optional, not held engine components optional
optional, not held types of vehicle engines optional

08 working with machinery and specialised equipment 2 supplementary

optional, not held carry out repair of motorcycles optional
optional, not held carry out repair of vehicles optional

09 constructing 1 supplementary

optional, not held monitor equipment condition optional

13 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held automotive diagnostic equipment optional
optional, not held carry out inventory planning optional
optional, not held carry out repair of motorcycles optional
optional, not held carry out repair of vehicles optional
optional, not held implement sales strategies optional
optional, not held monitor daily work optional
optional, not held achieve sales targets optional
optional, not held automotive engineering optional
optional, not held employment law optional
optional, not held engine components optional
optional, not held monitor equipment condition optional
optional, not held quote prices optional
optional, not held types of vehicle engines optional

39 held skills the garage manager role does not ask for

Skill Type

not needed by the target role accounting techniques knowledge
not needed by the target role analyse call centre activities skill
not needed by the target role analyse call performance trends skill
not needed by the target role analyse customer service surveys skill
not needed by the target role analyse staff capacity skill
not needed by the target role assess the feasibility of implementing developments skill
not needed by the target role business analysis knowledge
not needed by the target role call quality assurance management knowledge
not needed by the target role call routing knowledge
not needed by the target role call-centre technologies knowledge
not needed by the target role coordinate operational activities skill
not needed by the target role create a work atmosphere of continuous improvement skill
not needed by the target role deliver a sales pitch skill
not needed by the target role develop online sales business plan skill
not needed by the target role e-commerce systems knowledge
not needed by the target role establish communication with foreign cultures skill
not needed by the target role evaluate performance of organisational collaborators skill
not needed by the target role information confidentiality knowledge
not needed by the target role interpret automatic call distribution data skill
not needed by the target role manage ICT project skill
not needed by the target role manage contracts skill
not needed by the target role manage key performance indicators of call centres skill
not needed by the target role measure customer feedback skill
not needed by the target role monitor customer service skill
not needed by the target role perform market research skill
not needed by the target role perform risk analysis skill
not needed by the target role persuade clients with alternatives skill
not needed by the target role present reports skill
not needed by the target role recruit employees skill
not needed by the target role report on overall management of a business skill
not needed by the target role sales activities knowledge
not needed by the target role sales strategies knowledge
not needed by the target role social media marketing techniques knowledge
not needed by the target role strive for company growth skill
not needed by the target role subsidiary operations knowledge
not needed by the target role teach customer service techniques skill
not needed by the target role teach marketing principles skill
not needed by the target role telemarketing knowledge
not needed by the target role train employees skill

6 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held car controls required
required, not held financial management required
optional, not held automotive diagnostic equipment optional
optional, not held employment law optional
optional, not held engine components optional
optional, not held types of vehicle engines optional

Index

Other moves recorded from call centre manager

Full index of moves from call centre manager

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.