Table 1Transition record

chief conductortorailway sales agent

A chief conductor already meets 28% of what the railway sales agent role asks for. The move turns on 12 required skills not yet in the profile.

From chief conductor

28%

Overlap1

To railway sales agent

6 Skills carried over

12 Required, not held

69.5 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 69.5

This move: 69.5 of 100 · substantial

1 Share of the railway sales agent role’s weighted skill requirement already met by the chief conductor profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 6 skills that carry over, these are the ones fewest other occupations ask for. A railway sales agent role needs them, and most people applying for one will not have them already. This is the part of a chief conductor background worth leading with.

Skill the target role also needs Area

already held sell train tickets communication, collaboration and creativity
already held communicate clearly with passengers communication, collaboration and creativity
already held handle petty cash management skills
already held act reliably communication, collaboration and creativity
already held communicate with customers communication, collaboration and creativity
already held use different communication channels communication, collaboration and creativity

All 6 carried skills, including the 5 the railway sales agent role treats as required.

Table 3

Table 3 · What you would need to learn

The 17 missing skills fall into 4 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 communication, collaboration and creativity 6 required, 3 supplementary

required, not held manage difficult clients required
required, not held advise customers on the product range of railway companies required
required, not held communicate with customer service department required
required, not held identify customer's needs required
required, not held adapt communication style according to recipient required
required, not held persuade clients with alternatives required

optional, not held provide high quality customer service optional
optional, not held achieve sales targets optional
optional, not held satisfy customers optional

02 assisting and caring 3 required, 1 supplementary

required, not held update message displays required
required, not held act with a high level of safety awareness required
required, not held react calmly in stressful situations required

optional, not held follow ethical code of conduct in transport services optional

03 information skills 2 required, 1 supplementary

required, not held process order forms with customer's information required
required, not held apply numeracy skills required

optional, not held interpret customer non-verbal communication optional

04 natural sciences, mathematics and statistics 1 required

required, not held geographic areas required

Table 4

Table 4 · Where to start

The 3 entries a railway sales agent role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 6 skills that carry over

Skill Type

already held communicate clearly with passengers skill
already held communicate with customers skill
already held handle petty cash skill
already held sell train tickets skill
already held use different communication channels skill
already held act reliably skill

5 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held follow ethical code of conduct in transport services optional
optional, not held interpret customer non-verbal communication optional
optional, not held provide high quality customer service optional
optional, not held achieve sales targets optional
optional, not held satisfy customers optional

20 held skills the railway sales agent role does not ask for

Skill Type

not needed by the target role answer questions about the train transport service skill
not needed by the target role apply tramway regulations skill
not needed by the target role assist disable passengers skill
not needed by the target role assist passengers in emergency situations skill
not needed by the target role check carriages skill
not needed by the target role check tickets throughout carriages skill
not needed by the target role communicate reports provided by passengers skill
not needed by the target role control the opening and closing of train doors skill
not needed by the target role ensure implementation of safe driving practices skill
not needed by the target role ensure passenger comfort skill
not needed by the target role handle stressful situations in the work place skill
not needed by the target role help to control passenger behaviour during emergency situations skill
not needed by the target role monitor train schedules skill
not needed by the target role operate electronic payment terminals skill
not needed by the target role operate railway communication systems skill
not needed by the target role passenger transport regulations knowledge
not needed by the target role provide information on train routes skill
not needed by the target role provide information to passengers skill
not needed by the target role railway framework legislation knowledge
not needed by the target role speak different languages skill

1 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held geographic areas required

Index

Other moves recorded from chief conductor

Full index of moves from chief conductor

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.