Table 1Transition record

client relations managertomembership manager

A client relations manager already meets 53% of what the membership manager role asks for. The move turns on 9 required skills not yet in the profile.

From client relations manager

53%

Overlap1

To membership manager

14 Skills carried over

9 Required, not held

51.9 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 51.9

This move: 51.9 of 100 · moderate

1 Share of the membership manager role’s weighted skill requirement already met by the client relations manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 14 skills that carry over, these are the ones fewest other occupations ask for. A membership manager role needs them, and most people applying for one will not have them already. This is the part of a client relations manager background worth leading with.

Skill the target role also needs Area

already held supervise the management of an establishment management skills
already held customer relationship management business, administration and law
already held communication principles generic programmes and qualifications
already held supervise work management skills
already held plan health and safety procedures management skills
already held follow company standards assisting and caring

All 14 carried skills, including the 13 the membership manager role treats as required.

Table 3

Table 3 · What you would need to learn

The 17 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 management skills 3 required, 3 supplementary

required, not held develop membership strategies required
required, not held manage membership required
required, not held recruit members required

optional, not held complete membership administration optional
optional, not held make independent operating decisions optional
optional, not held stimulate creative processes optional

02 communication, collaboration and creativity 2 required, 4 supplementary

required, not held coordinate membership work required
required, not held use communication techniques required

optional, not held deal with pressure from unexpected circumstances optional
optional, not held handle complaints optional
optional, not held write leaflets optional
optional, not held write work-related reports optional

03 assisting and caring 2 required

required, not held provide membership service required
required, not held provide information required

04 information skills 2 required

required, not held analyse membership required
required, not held manage membership database required

05 information and communication technologies (icts) 1 supplementary

optional, not held office software optional

Table 4

Table 4 · Where to start

The 3 entries a membership manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 14 skills that carry over

Skill Type

already held communication principles knowledge
already held corporate social responsibility knowledge
already held create solutions to problems skill
already held customer relationship management knowledge
already held customer service knowledge
already held develop professional network skill
already held follow company standards skill
already held identify customer's needs skill
already held liaise with managers skill
already held manage staff skill
already held product comprehension knowledge
already held supervise the management of an establishment skill
already held supervise work skill
already held plan health and safety procedures skill

8 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held complete membership administration optional
optional, not held deal with pressure from unexpected circumstances optional
optional, not held handle complaints optional
optional, not held write leaflets optional
optional, not held make independent operating decisions optional
optional, not held office software optional
optional, not held stimulate creative processes optional
optional, not held write work-related reports optional

46 held skills the membership manager role does not ask for

Skill Type

not needed by the target role achieve sales targets skill
not needed by the target role advise on public relations skill
not needed by the target role analyse business plans skill
not needed by the target role analyse business processes skill
not needed by the target role analyse business requirements skill
not needed by the target role analyse consumer buying trends skill
not needed by the target role analyse customer service surveys skill
not needed by the target role build business relationships skill
not needed by the target role build trust skill
not needed by the target role business communication knowledge
not needed by the target role business management principles knowledge
not needed by the target role collaborate in the development of marketing strategies skill
not needed by the target role collect customer data skill
not needed by the target role communicate with customer service department skill
not needed by the target role communicate with customers skill
not needed by the target role contact customers skill
not needed by the target role corporate sustainability knowledge
not needed by the target role data protection knowledge
not needed by the target role deliver a sales pitch skill
not needed by the target role fix meetings skill
not needed by the target role guarantee customer satisfaction skill
not needed by the target role handle customer complaints skill
not needed by the target role identify new business opportunities skill
not needed by the target role implement marketing strategies skill
not needed by the target role implement sales strategies skill
not needed by the target role keep records of customer interaction skill
not needed by the target role knowledge base knowledge
not needed by the target role make strategic business decisions skill
not needed by the target role manage accounts skill
not needed by the target role manage contracts skill
not needed by the target role manage customer service skill
not needed by the target role maximise sales revenues skill
not needed by the target role measure customer feedback skill
not needed by the target role monitor customer service skill
not needed by the target role perform business analysis skill
not needed by the target role perform customer management skill
not needed by the target role perform customers’ needs analysis skill
not needed by the target role perform market research skill
not needed by the target role plan marketing campaigns skill
not needed by the target role public relations knowledge

6 further entries not listed here

1 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

optional, not held office software optional

Index

Other moves recorded from client relations manager

Full index of moves from client relations manager

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.