Career Overlap Transition record Edition 1 · ESCO v1.2.1
Table 1Transition record

consumer rights advisortosocial security officer

A consumer rights advisor already meets 26% of what the social security officer role asks for. The move turns on 9 required skills not yet in the profile.

From consumer rights advisor
26%
Overlap1
To social security officer
7 Skills carried over
9 Required, not held
65.7 Difficulty2
Career overlap Distant match

26%

Learning distance Substantial retraining

65.7/ 100

1 Share of the social security officer role’s weighted skill requirement already met by the consumer rights advisor profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Why

Why this move works

A social security officer role treats 3 of its required skills as things a consumer rights advisor already does. These are the ones it depends on most.

  • apply technical communication skills
  • protect client interests
  • respond to enquiries

What stands in the way is 9 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 7 skills that carry over, these are the ones fewest other occupations ask for. A social security officer role needs them, and most people applying for one will not have them already. This is the part of a consumer rights advisor background worth leading with.

Skill the target role also needs Area
  • already held provide legal advice communication, collaboration and creativity
  • already held legal research business, administration and law
  • already held maintain relations with local representatives communication, collaboration and creativity
  • already held protect client interests communication, collaboration and creativity
  • already held respond to enquiries assisting and caring
  • already held liaise with local authorities communication, collaboration and creativity

All 7 carried skills, including the 3 the social security officer role treats as required.

Table 3

Table 3 · What you would need to learn

The 19 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier
01 assisting and caring 3 required, 2 supplementary
  • required, not held provide necessary documents required
  • required, not held check official documents required
  • required, not held investigate social security applications required
  • optional, not held comply with legal regulations optional
  • optional, not held observe confidentiality optional
02 communication, collaboration and creativity 2 required, 4 supplementary
  • required, not held advise on social security benefits required
  • required, not held conduct research interview required
  • optional, not held create solutions to problems optional
  • optional, not held establish collaborative relations optional
  • optional, not held identify clients' needs optional
  • optional, not held show intercultural awareness optional
03 business, administration and law 1 required, 2 supplementary
  • required, not held social security law required
  • optional, not held employment law optional
  • optional, not held public housing legislation optional
04 management skills 1 required, 2 supplementary
  • required, not held administer appointments required
  • optional, not held manage administrative systems optional
  • optional, not held handle financial transactions optional
05 information skills 1 required
  • required, not held ensure information transparency required
06 social sciences, journalism and information 1 required
  • required, not held government social security programmes required
Table 4

Table 4 · Where to start

The 3 entries a social security officer role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 7 skills that carry over
Skill Type
  • already held apply technical communication skills skill
  • already held protect client interests skill
  • already held respond to enquiries skill
  • already held legal research knowledge
  • already held liaise with local authorities skill
  • already held maintain relations with local representatives skill
  • already held provide legal advice skill
10 supplementary skills, helpful but not required
Skill to acquire Tier
  • optional, not held manage administrative systems optional
  • optional, not held comply with legal regulations optional
  • optional, not held create solutions to problems optional
  • optional, not held employment law optional
  • optional, not held establish collaborative relations optional
  • optional, not held handle financial transactions optional
  • optional, not held identify clients' needs optional
  • optional, not held observe confidentiality optional
  • optional, not held public housing legislation optional
  • optional, not held show intercultural awareness optional
20 held skills the social security officer role does not ask for
Skill Type
  • not needed by the target role advise on consumer rights skill
  • not needed by the target role advise on government policy compliance skill
  • not needed by the target role apply conflict management skill
  • not needed by the target role assess quality of services skill
  • not needed by the target role communicate with customers skill
  • not needed by the target role compile legal documents skill
  • not needed by the target role consumer law knowledge
  • not needed by the target role consumer protection knowledge
  • not needed by the target role corporate law knowledge
  • not needed by the target role customer service knowledge
  • not needed by the target role ensure law application skill
  • not needed by the target role fraud detection knowledge
  • not needed by the target role inspect government policy compliance skill
  • not needed by the target role investigate complaints related to consumer protection skill
  • not needed by the target role keep records of customer interaction skill
  • not needed by the target role keep task records skill
  • not needed by the target role prevent fraudulent activities skill
  • not needed by the target role promote responsible consumer behaviour skill
  • not needed by the target role report test findings skill
  • not needed by the target role use different communication channels skill
4 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier
  • required, not held government social security programmes required
  • required, not held social security law required
  • optional, not held employment law optional
  • optional, not held public housing legislation optional
Index

Other moves recorded from consumer rights advisor

Full index of moves from consumer rights advisor

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.