Career Overlap Transition record Edition 1 · ESCO v1.2.1
Table 1Transition record

contact centre managertolaundry and dry cleaning manager

A contact centre manager already meets 32% of what the laundry and dry cleaning manager role asks for. The move turns on 16 required skills not yet in the profile.

From contact centre manager
32%
Overlap1
To laundry and dry cleaning manager
13 Skills carried over
16 Required, not held
71.4 Difficulty2
Career overlap Distant match

32%

Learning distance Substantial retraining

71.4/ 100

1 Share of the laundry and dry cleaning manager role’s weighted skill requirement already met by the contact centre manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Why

Why this move works

A laundry and dry cleaning manager role treats 9 of its required skills as things a contact centre manager already does. These are the ones it depends on most.

  • corporate social responsibility
  • create solutions to problems
  • customer relationship management
  • follow company standards
  • handle customer complaints
  • manage budgets

What stands in the way is 16 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 13 skills that carry over, these are the ones fewest other occupations ask for. A laundry and dry cleaning manager role needs them, and most people applying for one will not have them already. This is the part of a contact centre manager background worth leading with.

Skill the target role also needs Area
  • already held discharge employees management skills
  • already held customer relationship management business, administration and law
  • already held fix meetings management skills
  • already held supervise work management skills
  • already held monitor customer service management skills
  • already held plan health and safety procedures management skills

All 13 carried skills, including the 9 the laundry and dry cleaning manager role treats as required.

Table 3

Table 3 · What you would need to learn

The 32 missing skills fall into 8 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier
01 management skills 6 required, 4 supplementary
  • required, not held manage teamwork required
  • required, not held oversee guest laundry service required
  • required, not held supervise the management of an establishment required
  • required, not held adjust production schedule required
  • required, not held ensure equipment maintenance required
  • required, not held plan shifts of employees required
  • optional, not held manage inventory optional
  • optional, not held evaluate employees optional
  • optional, not held manage a team optional
  • optional, not held manage profitability optional
02 communication, collaboration and creativity 4 required, 4 supplementary
  • required, not held identify customer's needs required
  • required, not held maintain relationship with customers required
  • required, not held collaborate in company's daily operations required
  • required, not held maintain customer service required
  • optional, not held implement marketing strategies optional
  • optional, not held liaise with managers optional
  • optional, not held manage workflow processes optional
  • optional, not held order supplies optional
03 business, administration and law 3 required, 1 supplementary
  • required, not held customer service required
  • required, not held product comprehension required
  • required, not held quality standards required
  • optional, not held organisational policies optional
04 assisting and caring 1 required, 1 supplementary
  • required, not held manage health and safety standards required
  • optional, not held oversee quality control optional
05 information skills 1 required, 1 supplementary
  • required, not held analyse goal progress required
  • optional, not held manage payroll reports optional
06 generic programmes and qualifications 1 required
  • required, not held communication principles required

2 further areas in the appendix

Table 4

Table 4 · Where to start

The 3 entries a laundry and dry cleaning manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 13 skills that carry over
Skill Type
  • already held corporate social responsibility knowledge
  • already held create solutions to problems skill
  • already held customer relationship management knowledge
  • already held follow company standards skill
  • already held handle customer complaints skill
  • already held manage budgets skill
  • already held manage staff skill
  • already held monitor customer service skill
  • already held supervise work skill
  • already held discharge employees skill
  • already held fix meetings skill
  • already held plan health and safety procedures skill
  • already held train employees skill
The 2 learning areas not shown above
Skill to acquire Tier
07 handling and moving 4 supplementary
  • optional, not held collect items for laundry service optional
  • optional, not held inspect dry cleaning materials optional
  • optional, not held read care labels optional
  • optional, not held use solvents optional
08 services 1 supplementary
  • optional, not held cleaning industry health and safety measures optional
16 supplementary skills, helpful but not required
Skill to acquire Tier
  • optional, not held collect items for laundry service optional
  • optional, not held inspect dry cleaning materials optional
  • optional, not held manage inventory optional
  • optional, not held organisational policies optional
  • optional, not held read care labels optional
  • optional, not held cleaning industry health and safety measures optional
  • optional, not held evaluate employees optional
  • optional, not held implement marketing strategies optional
  • optional, not held liaise with managers optional
  • optional, not held manage a team optional
  • optional, not held manage payroll reports optional
  • optional, not held manage profitability optional
  • optional, not held manage workflow processes optional
  • optional, not held order supplies optional
  • optional, not held oversee quality control optional
  • optional, not held use solvents optional
28 held skills the laundry and dry cleaning manager role does not ask for
Skill Type
  • not needed by the target role accounting techniques knowledge
  • not needed by the target role analyse business plans skill
  • not needed by the target role analyse business processes skill
  • not needed by the target role analyse customer service surveys skill
  • not needed by the target role analyse staff capacity skill
  • not needed by the target role assess the feasibility of implementing developments skill
  • not needed by the target role characteristics of products knowledge
  • not needed by the target role characteristics of services knowledge
  • not needed by the target role contact customers skill
  • not needed by the target role coordinate operational activities skill
  • not needed by the target role create a work atmosphere of continuous improvement skill
  • not needed by the target role customer insight knowledge
  • not needed by the target role e-commerce systems knowledge
  • not needed by the target role handle helpdesk problems skill
  • not needed by the target role keep records of customer interaction skill
  • not needed by the target role knowledge base knowledge
  • not needed by the target role manage contracts skill
  • not needed by the target role manage customer service skill
  • not needed by the target role manage resources skill
  • not needed by the target role measure customer feedback skill
  • not needed by the target role motivate employees skill
  • not needed by the target role oversee record management skill
  • not needed by the target role perform customer management skill
  • not needed by the target role perform risk analysis skill
  • not needed by the target role present reports skill
  • not needed by the target role recruit employees skill
  • not needed by the target role social media marketing techniques knowledge
  • not needed by the target role teach customer service techniques skill
6 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier
  • required, not held customer service required
  • required, not held product comprehension required
  • required, not held communication principles required
  • required, not held quality standards required
  • optional, not held organisational policies optional
  • optional, not held cleaning industry health and safety measures optional
Index

Other moves recorded from contact centre manager

Full index of moves from contact centre manager

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.