flight attendanttohotel concierge
A flight attendant already meets 43% of what the hotel concierge role asks for. The move turns on 3 required skills not yet in the profile.
43%
51.6/ 100
1 Share of the hotel concierge role’s weighted skill requirement already met by the flight attendant profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.
Why this move works
A hotel concierge role treats 6 of its required skills as things a flight attendant already does. These are the ones it depends on most.
- assist at check-in
- comply with food safety and hygiene
- greet guests
- handle customer complaints
- maintain customer service
- maintain relationship with customers
What stands in the way is 3 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 6 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a flight attendant background worth leading with.
- already held assist at check-in assisting and caring
- already held greet guests assisting and caring
- already held comply with food safety and hygiene assisting and caring
- already held handle customer complaints communication, collaboration and creativity
- already held maintain customer service communication, collaboration and creativity
- already held maintain relationship with customers communication, collaboration and creativity
All 6 carried skills, including the 6 the hotel concierge role treats as required.
Table 3 · What you would need to learn
The 17 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.
- required, not held identify customer's needs required
- required, not held assist clients with special needs required
- optional, not held distribute local information materials optional
- optional, not held implement sales strategies optional
- optional, not held take room service orders optional
- optional, not held implement marketing strategies optional
- required, not held provide tourism related information required
- optional, not held detect drug abuse optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- optional, not held assess cleanliness of areas optional
- optional, not held maintain incident reporting records optional
- optional, not held process reservations optional
- optional, not held maintain reception area optional
- optional, not held deliver correspondence optional
- optional, not held handover the service area optional
- optional, not held property management software optional
Table 4 · Where to start
The 3 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 identify customer's needs skill · sector specific
- 02 provide tourism related information skill · sector specific
- 03 assist clients with special needs skill · cross sector
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 6 skills that carry over
- already held assist at check-in skill
- already held comply with food safety and hygiene skill
- already held greet guests skill
- already held handle customer complaints skill
- already held maintain customer service skill
- already held maintain relationship with customers skill
14 supplementary skills, helpful but not required
- optional, not held maintain reception area optional
- optional, not held distribute local information materials optional
- optional, not held handover the service area optional
- optional, not held implement sales strategies optional
- optional, not held property management software optional
- optional, not held take room service orders optional
- optional, not held assess cleanliness of areas optional
- optional, not held deliver correspondence optional
- optional, not held detect drug abuse optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- optional, not held implement marketing strategies optional
- optional, not held maintain incident reporting records optional
- optional, not held process reservations optional
34 held skills the hotel concierge role does not ask for
- not needed by the target role act reliably skill
- not needed by the target role air transport law knowledge
- not needed by the target role airport planning knowledge
- not needed by the target role analyse work-related written reports skill
- not needed by the target role apply transportation management concepts skill
- not needed by the target role assist passengers skill
- not needed by the target role be friendly to passengers skill
- not needed by the target role carry out pre-flight duties skill
- not needed by the target role common aviation safety regulations knowledge
- not needed by the target role communicate verbal instructions skill
- not needed by the target role conduct full-scale emergency plan exercises skill
- not needed by the target role deal with challenging work conditions skill
- not needed by the target role deliver outstanding service skill
- not needed by the target role execute flight plans skill
- not needed by the target role follow verbal instructions skill
- not needed by the target role give instructions to staff skill
- not needed by the target role handle financial transactions skill
- not needed by the target role handle stressful situations in the work place skill
- not needed by the target role handle veterinary emergencies skill
- not needed by the target role have computer literacy skill
- not needed by the target role inspect cabin service equipment skill
- not needed by the target role manage the customer experience skill
- not needed by the target role perform routine flight operations checks skill
- not needed by the target role perform services in a flexible manner skill
- not needed by the target role prepare flight reports skill
- not needed by the target role process customer orders skill
- not needed by the target role provide first aid skill
- not needed by the target role provide food and beverages skill
- not needed by the target role provide information to passengers skill
- not needed by the target role sell souvenirs skill
- not needed by the target role serve food in table service skill
- not needed by the target role tolerate stress skill
- not needed by the target role upsell products skill
- not needed by the target role use different communication channels skill
1 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- optional, not held property management software optional
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.