Career Overlap Transition record Edition 1 · ESCO v1.2.1
Table 1Transition record

hospitality establishment receptionisttohost/hostess

A hospitality establishment receptionist already meets 36% of what the host/hostess role asks for. The move turns on 10 required skills not yet in the profile.

From hospitality establishment receptionist
36%
Overlap1
To host/hostess
8 Skills carried over
10 Required, not held
62.6 Difficulty2
Career overlap Distant match

36%

Learning distance Substantial retraining

62.6/ 100

1 Share of the host/hostess role’s weighted skill requirement already met by the hospitality establishment receptionist profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Why

Why this move works

A host/hostess role treats 7 of its required skills as things a hospitality establishment receptionist already does. These are the ones it depends on most.

  • assist clients with special needs
  • distribute local information materials
  • greet guests
  • identify customer's needs
  • maintain customer service
  • maintain relationship with customers

What stands in the way is 10 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 8 skills that carry over, these are the ones fewest other occupations ask for. A host/hostess role needs them, and most people applying for one will not have them already. This is the part of a hospitality establishment receptionist background worth leading with.

Skill the target role also needs Area
  • already held distribute local information materials communication, collaboration and creativity
  • already held provide tourism related information assisting and caring
  • already held assist clients with special needs communication, collaboration and creativity
  • already held greet guests assisting and caring
  • already held handle customer complaints communication, collaboration and creativity
  • already held maintain customer service communication, collaboration and creativity

All 8 carried skills, including the 7 the host/hostess role treats as required.

Table 3

Table 3 · What you would need to learn

The 18 missing skills fall into 3 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier
01 assisting and caring 6 required, 4 supplementary
  • required, not held escort visitors to places of interest required
  • required, not held welcome tour groups required
  • required, not held answer incoming calls required
  • required, not held handle personal identifiable information required
  • required, not held manage tourist groups required
  • required, not held provide visitor information required
  • optional, not held answer questions about the train transport service optional
  • optional, not held assist passengers optional
  • optional, not held be friendly to passengers optional
  • optional, not held check tickets at venue entry optional
02 communication, collaboration and creativity 4 required, 3 supplementary
  • required, not held inform tourist groups on logistical times required
  • required, not held demonstrate intercultural competences in hospitality services required
  • required, not held promote the use of sustainable transport required
  • required, not held communicate verbal instructions required
  • optional, not held apply foreign languages in tourism optional
  • optional, not held create solutions to problems optional
  • optional, not held speak different languages optional
03 handling and moving 1 supplementary
  • optional, not held handle guest luggage optional
Table 4

Table 4 · Where to start

The 3 entries a host/hostess role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 8 skills that carry over
Skill Type
  • already held assist clients with special needs skill
  • already held distribute local information materials skill
  • already held greet guests skill
  • already held identify customer's needs skill
  • already held maintain customer service skill
  • already held maintain relationship with customers skill
  • already held provide tourism related information skill
  • already held handle customer complaints skill
8 supplementary skills, helpful but not required
Skill to acquire Tier
  • optional, not held answer questions about the train transport service optional
  • optional, not held assist passengers optional
  • optional, not held be friendly to passengers optional
  • optional, not held check tickets at venue entry optional
  • optional, not held handle guest luggage optional
  • optional, not held apply foreign languages in tourism optional
  • optional, not held create solutions to problems optional
  • optional, not held speak different languages optional
23 held skills the host/hostess role does not ask for
Skill Type
  • not needed by the target role assess cleanliness of areas skill
  • not needed by the target role assist at check-in skill
  • not needed by the target role carry out end of day accounts skill
  • not needed by the target role comply with food safety and hygiene skill
  • not needed by the target role deal with arrivals in accommodation skill
  • not needed by the target role deal with departures in accommodation skill
  • not needed by the target role detect drug abuse skill
  • not needed by the target role ensure the privacy of guests skill
  • not needed by the target role explain features in accommodation venue skill
  • not needed by the target role handle financial transactions skill
  • not needed by the target role handover the service area skill
  • not needed by the target role implement marketing strategies skill
  • not needed by the target role implement sales strategies skill
  • not needed by the target role maintain customer records skill
  • not needed by the target role maintain incident reporting records skill
  • not needed by the target role maintain reception area skill
  • not needed by the target role process booking skill
  • not needed by the target role process payments skill
  • not needed by the target role process reservations skill
  • not needed by the target role property management software knowledge
  • not needed by the target role take room service orders skill
  • not needed by the target role tend to clients' personal items skill
  • not needed by the target role train reception staff skill
Index

Other moves recorded from hospitality establishment receptionist

Full index of moves from hospitality establishment receptionist

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.