Career Overlap Transition record Edition 1 · ESCO v1.2.1
Table 1Transition record

hospitality revenue managertohotel concierge

A hospitality revenue manager already meets 29% of what the hotel concierge role asks for. The move turns on 6 required skills not yet in the profile.

From hospitality revenue manager
29%
Overlap1
To hotel concierge
6 Skills carried over
6 Required, not held
63.7 Difficulty2
Career overlap Distant match

29%

Learning distance Substantial retraining

63.7/ 100

1 Share of the hotel concierge role’s weighted skill requirement already met by the hospitality revenue manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Why

Why this move works

A hotel concierge role treats 3 of its required skills as things a hospitality revenue manager already does. These are the ones it depends on most.

  • comply with food safety and hygiene
  • handle customer complaints
  • maintain customer service

What stands in the way is 6 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 6 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a hospitality revenue manager background worth leading with.

Skill the target role also needs Area
  • already held property management software services
  • already held comply with food safety and hygiene assisting and caring
  • already held implement sales strategies communication, collaboration and creativity
  • already held handle customer complaints communication, collaboration and creativity
  • already held implement marketing strategies communication, collaboration and creativity
  • already held maintain customer service communication, collaboration and creativity

All 6 carried skills, including the 3 the hotel concierge role treats as required.

Table 3

Table 3 · What you would need to learn

The 17 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier
01 assisting and caring 3 required, 3 supplementary
  • required, not held assist at check-in required
  • required, not held provide tourism related information required
  • required, not held greet guests required
  • optional, not held detect drug abuse optional
  • optional, not held ensure the privacy of guests optional
  • optional, not held handle personal identifiable information optional
02 communication, collaboration and creativity 3 required, 2 supplementary
  • required, not held identify customer's needs required
  • required, not held maintain relationship with customers required
  • required, not held assist clients with special needs required
  • optional, not held distribute local information materials optional
  • optional, not held take room service orders optional
03 information skills 3 supplementary
  • optional, not held assess cleanliness of areas optional
  • optional, not held maintain incident reporting records optional
  • optional, not held process reservations optional
04 management skills 2 supplementary
  • optional, not held maintain reception area optional
  • optional, not held deliver correspondence optional
05 handling and moving 1 supplementary
  • optional, not held handover the service area optional
Table 4

Table 4 · Where to start

The 3 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 6 skills that carry over
Skill Type
  • already held comply with food safety and hygiene skill
  • already held handle customer complaints skill
  • already held maintain customer service skill
  • already held implement marketing strategies skill
  • already held implement sales strategies skill
  • already held property management software knowledge
11 supplementary skills, helpful but not required
Skill to acquire Tier
  • optional, not held maintain reception area optional
  • optional, not held distribute local information materials optional
  • optional, not held handover the service area optional
  • optional, not held take room service orders optional
  • optional, not held assess cleanliness of areas optional
  • optional, not held deliver correspondence optional
  • optional, not held detect drug abuse optional
  • optional, not held ensure the privacy of guests optional
  • optional, not held handle personal identifiable information optional
  • optional, not held maintain incident reporting records optional
  • optional, not held process reservations optional
23 held skills the hotel concierge role does not ask for
Skill Type
  • not needed by the target role analyse booking patterns skill
  • not needed by the target role apply numeracy skills skill
  • not needed by the target role coach employees skill
  • not needed by the target role conduct financial audits skill
  • not needed by the target role develop business case skill
  • not needed by the target role develop financial statistics reports skill
  • not needed by the target role develop revenue generation strategies skill
  • not needed by the target role develop working procedures skill
  • not needed by the target role ensure cross-department cooperation skill
  • not needed by the target role ensure price competitiveness skill
  • not needed by the target role forecast occupancy demand skill
  • not needed by the target role inspect data skill
  • not needed by the target role make data-driven decisions skill
  • not needed by the target role manage budgets skill
  • not needed by the target role manage hospitality revenue skill
  • not needed by the target role manage staff skill
  • not needed by the target role manage yield skill
  • not needed by the target role monitor financial accounts skill
  • not needed by the target role perform market research skill
  • not needed by the target role plan medium to long term objectives skill
  • not needed by the target role produce statistical financial records skill
  • not needed by the target role quote prices skill
  • not needed by the target role train employees skill
Index

Other moves recorded from hospitality revenue manager

Full index of moves from hospitality revenue manager

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.