motor vehicle aftersales managertoafter-sales service technician
A motor vehicle aftersales manager already meets 23% of what the after-sales service technician role asks for. The move turns on 12 required skills not yet in the profile.
23%
73.4/ 100
1 Share of the after-sales service technician role’s weighted skill requirement already met by the motor vehicle aftersales manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.
Why this move works
A after-sales service technician role treats 4 of its required skills as things a motor vehicle aftersales manager already does. These are the ones it depends on most.
- guarantee customer satisfaction
- implement customer follow-up
- product comprehension
- provide customer follow-up services
What stands in the way is 12 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 6 skills that carry over, these are the ones fewest other occupations ask for. A after-sales service technician role needs them, and most people applying for one will not have them already. This is the part of a motor vehicle aftersales manager background worth leading with.
- already held monitor after sales records information skills
- already held implement customer follow-up communication, collaboration and creativity
- already held consumer protection services
- already held provide customer follow-up services assisting and caring
- already held guarantee customer satisfaction assisting and caring
- already held product comprehension business, administration and law
All 6 carried skills, including the 4 the after-sales service technician role treats as required.
Table 3 · What you would need to learn
The 23 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.
- required, not held advise on merchandise features required
- required, not held contact customers required
- required, not held execute after sales activities required
- required, not held implement sales strategies required
- required, not held communicate with customers required
- required, not held create solutions to problems required
- optional, not held maintain relationship with customers optional
- optional, not held address problems critically optional
- optional, not held apply technical communication skills optional
- optional, not held listen actively optional
- required, not held characteristics of services required
- required, not held customer service required
- required, not held customer relationship management required
- optional, not held sales activities optional
- optional, not held sales strategies optional
- required, not held characteristics of products required
- required, not held maintenance operations required
- optional, not held electronic and telecommunication equipment optional
- required, not held ensure compliance with legal requirements required
- optional, not held provide information optional
- optional, not held keep records of customer interaction optional
- optional, not held manage schedule of tasks optional
1 further area in the appendix
Table 4 · Where to start
The 3 entries a after-sales service technician role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 advise on merchandise features skill · sector specific
- 02 characteristics of products knowledge · sector specific
- 03 characteristics of services knowledge · sector specific
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 6 skills that carry over
- already held guarantee customer satisfaction skill
- already held implement customer follow-up skill
- already held product comprehension knowledge
- already held provide customer follow-up services skill
- already held consumer protection knowledge
- already held monitor after sales records skill
The 1 learning area not shown above
- optional, not held solve technical problems optional
11 supplementary skills, helpful but not required
- optional, not held electronic and telecommunication equipment optional
- optional, not held maintain relationship with customers optional
- optional, not held sales activities optional
- optional, not held sales strategies optional
- optional, not held address problems critically optional
- optional, not held apply technical communication skills optional
- optional, not held keep records of customer interaction optional
- optional, not held listen actively optional
- optional, not held manage schedule of tasks optional
- optional, not held provide information optional
- optional, not held solve technical problems optional
28 held skills the after-sales service technician role does not ask for
- not needed by the target role apply business acumen skill
- not needed by the target role apply numeracy skills skill
- not needed by the target role build business relationships skill
- not needed by the target role car controls knowledge
- not needed by the target role commercial law knowledge
- not needed by the target role competition law knowledge
- not needed by the target role develop aftersale policies skill
- not needed by the target role employment law knowledge
- not needed by the target role ensure compliance with warranty contracts skill
- not needed by the target role give instructions to staff skill
- not needed by the target role manage aftersales processes to comply with business standards skill
- not needed by the target role manage staff skill
- not needed by the target role meet deadlines skill
- not needed by the target role negotiate sales contracts skill
- not needed by the target role new vehicles on the market knowledge
- not needed by the target role operate dealership management system skill
- not needed by the target role parts pricing knowledge
- not needed by the target role perform customers’ needs analysis skill
- not needed by the target role plan event marketing for promotional campaigns skill
- not needed by the target role produce statistical financial records skill
- not needed by the target role report accounts of the professional activity skill
- not needed by the target role sales argumentation knowledge
- not needed by the target role show diplomacy skill
- not needed by the target role supervise sales activities skill
- not needed by the target role teamwork principles knowledge
- not needed by the target role think proactively to secure sales skill
- not needed by the target role types of vehicles knowledge
- not needed by the target role use mathematical tools for managing vehicles skill
8 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- required, not held characteristics of products required
- required, not held characteristics of services required
- required, not held customer service required
- required, not held customer relationship management required
- required, not held maintenance operations required
- optional, not held electronic and telecommunication equipment optional
- optional, not held sales activities optional
- optional, not held sales strategies optional
Other moves recorded from motor vehicle aftersales manager
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.