Table 1Transition record

project support officertooperations manager

A project support officer already meets 19% of what the operations manager role asks for. The move turns on 18 required skills not yet in the profile.

From project support officer

19%

Overlap1

To operations manager

15 Skills carried over

18 Required, not held

85 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 85

This move: 85 of 100 · career change

1 Share of the operations manager role’s weighted skill requirement already met by the project support officer profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 15 skills that carry over, these are the ones fewest other occupations ask for. A operations manager role needs them, and most people applying for one will not have them already. This is the part of a project support officer background worth leading with.

Skill the target role also needs Area

already held manage project information information skills
already held manage standard enterprise resource planning system working with computers
already held manage project metrics information skills
already held create a financial report information skills
already held estimate duration of work information skills
already held provide cost benefit analysis reports information skills

All 15 carried skills, including the 6 the operations manager role treats as required.

Table 3

Table 3 · What you would need to learn

The 76 missing skills fall into 8 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 management skills 12 required, 17 supplementary

required, not held apply change management required
required, not held develop staff required
required, not held ensure equipment maintenance required
required, not held establish daily priorities required
required, not held evaluate employees required
required, not held make strategic business decisions required
required, not held manage logistics required
required, not held manage profitability required
required, not held manage staff required
required, not held manage supplies required
required, not held strive for company growth required
required, not held supervise daily information operations required

optional, not held develop revenue generation strategies optional
optional, not held budget for financial needs optional
optional, not held control financial resources optional
optional, not held create project specifications optional
optional, not held develop business case optional
optional, not held make investment decisions optional
optional, not held manage facilities services optional
optional, not held manage maintenance operations optional
optional, not held manage several projects optional
optional, not held meet deadlines optional
optional, not held oversee the facilities services budget optional
optional, not held perform quality audits optional
optional, not held plan buildings maintenance work optional
optional, not held recruit employees optional
optional, not held set quality assurance objectives optional
optional, not held shape organisational teams based on competencies optional
optional, not held supervise work optional

02 business, administration and law 4 required, 8 supplementary

required, not held corporate social responsibility required
required, not held operations management required
required, not held project management required
required, not held supply chain management required

optional, not held facilities management in the organisation optional
optional, not held insourcing strategy optional
optional, not held internal risk management policy optional
optional, not held organisational resilience optional
optional, not held outsourcing strategy optional
optional, not held accounting optional
optional, not held contract law optional
optional, not held employment law optional

03 communication, collaboration and creativity 1 required, 18 supplementary

required, not held build business relationships required

optional, not held advise on utility consumption optional
optional, not held implement corporate governance optional
optional, not held maintain relationship with customers optional
optional, not held maintain relationship with suppliers optional
optional, not held promote facilities management services optional
optional, not held promote innovative infrastructure design optional
optional, not held advise on efficiency improvements optional
optional, not held align efforts towards business development optional
optional, not held create solutions to problems optional
optional, not held handle customer complaints optional
optional, not held impart business plans to collaborators optional
optional, not held liaise with government officials optional
optional, not held maintain customer service optional
optional, not held negotiate terms with suppliers optional
optional, not held negotiate with stakeholders optional
optional, not held perform procurement processes optional
optional, not held support managers optional
optional, not held write work-related reports optional

04 engineering, manufacturing and construction 1 required, 1 supplementary

required, not held energy conservation required

optional, not held manufacturing processes optional

05 information skills 8 supplementary

optional, not held assess supplier risks optional
optional, not held evaluate project plans optional
optional, not held assess financial viability optional
optional, not held control of expenses optional
optional, not held estimate profitability optional
optional, not held interpret financial statements optional
optional, not held make data-driven decisions optional
optional, not held perform resource planning optional

06 assisting and caring 3 supplementary

optional, not held adhere to organisational guidelines optional
optional, not held manage major incidents optional
optional, not held oversee quality control optional

2 further areas in the appendix

Table 4

Table 4 · Where to start

The 3 entries a operations manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 15 skills that carry over

Skill Type

already held ensure equipment availability skill
already held follow company standards skill
already held liaise with managers skill
already held manage budgets skill
already held perform project management skill
already held quality standards knowledge
already held create a financial report skill
already held estimate duration of work skill
already held manage project information skill
already held manage project metrics skill
already held manage standard enterprise resource planning system skill
already held perform risk analysis skill
already held provide cost benefit analysis reports skill
already held quality assurance methodologies knowledge
already held train employees skill

The 2 learning areas not shown above

Skill to acquire Tier

07 information and communication technologies (icts) 2 supplementary

optional, not held database quality standards optional
optional, not held information confidentiality optional

08 services 1 supplementary

optional, not held security regulations optional

58 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held advise on utility consumption optional
optional, not held assess supplier risks optional
optional, not held database quality standards optional
optional, not held develop revenue generation strategies optional
optional, not held evaluate project plans optional
optional, not held facilities management in the organisation optional
optional, not held implement corporate governance optional
optional, not held information confidentiality optional
optional, not held insourcing strategy optional
optional, not held internal risk management policy optional
optional, not held maintain relationship with customers optional
optional, not held maintain relationship with suppliers optional
optional, not held organisational resilience optional
optional, not held outsourcing strategy optional
optional, not held promote facilities management services optional
optional, not held promote innovative infrastructure design optional
optional, not held security regulations optional
optional, not held accounting optional
optional, not held adhere to organisational guidelines optional
optional, not held advise on efficiency improvements optional
optional, not held align efforts towards business development optional
optional, not held assess financial viability optional
optional, not held budget for financial needs optional
optional, not held contract law optional
optional, not held control financial resources optional
optional, not held control of expenses optional
optional, not held create project specifications optional
optional, not held create solutions to problems optional
optional, not held develop business case optional
optional, not held employment law optional
optional, not held estimate profitability optional
optional, not held handle customer complaints optional
optional, not held impart business plans to collaborators optional
optional, not held interpret financial statements optional
optional, not held liaise with government officials optional
optional, not held maintain customer service optional
optional, not held make data-driven decisions optional
optional, not held make investment decisions optional
optional, not held manage facilities services optional
optional, not held manage maintenance operations optional

18 further entries not listed here

25 held skills the operations manager role does not ask for

Skill Type

not needed by the target role Agile project management knowledge
not needed by the target role Prince2 project management knowledge
not needed by the target role carry out project activities skill
not needed by the target role conduct quality control analysis skill
not needed by the target role customise project methodologies skill
not needed by the target role document project progress skill
not needed by the target role draft project documentation skill
not needed by the target role ensure compliance with legal requirements skill
not needed by the target role introduce new employees skill
not needed by the target role lean project management knowledge
not needed by the target role maintain a central project repository skill
not needed by the target role maintain financial records skill
not needed by the target role maintain internal communication systems skill
not needed by the target role manage administrative systems skill
not needed by the target role manage project changes skill
not needed by the target role manage relationships with stakeholders skill
not needed by the target role monitor the conformance to the project methodology skill
not needed by the target role office software knowledge
not needed by the target role organise information on availability of the team skill
not needed by the target role organise project meetings skill
not needed by the target role perform PESTEL analysis skill
not needed by the target role project configuration management knowledge
not needed by the target role project management methodology (PM²) knowledge
not needed by the target role project management principles knowledge
not needed by the target role use ICT ticketing system skill

17 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held corporate social responsibility required
required, not held operations management required
required, not held project management required
required, not held energy conservation required
required, not held supply chain management required
optional, not held database quality standards optional
optional, not held facilities management in the organisation optional
optional, not held information confidentiality optional
optional, not held insourcing strategy optional
optional, not held internal risk management policy optional
optional, not held organisational resilience optional
optional, not held outsourcing strategy optional
optional, not held security regulations optional
optional, not held accounting optional
optional, not held contract law optional
optional, not held employment law optional
optional, not held manufacturing processes optional

Index

Other moves recorded from project support officer

Full index of moves from project support officer

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.