Table 1Transition record

railway passenger service agenttoship steward/ship stewardess

A railway passenger service agent already meets 18% of what the ship steward/ship stewardess role asks for. The move turns on 17 required skills not yet in the profile.

From railway passenger service agent

18%

Overlap1

To ship steward/ship stewardess

8 Skills carried over

17 Required, not held

81.7 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 81.7

This move: 81.7 of 100 · career change

1 Share of the ship steward/ship stewardess role’s weighted skill requirement already met by the railway passenger service agent profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 8 skills that carry over, these are the ones fewest other occupations ask for. A ship steward/ship stewardess role needs them, and most people applying for one will not have them already. This is the part of a railway passenger service agent background worth leading with.

Skill the target role also needs Area

already held deliver outstanding service assisting and caring
already held provide information to passengers assisting and caring
already held manage the customer experience assisting and caring
already held assist passengers assisting and caring
already held perform services in a flexible manner communication, collaboration and creativity
already held implement sales strategies communication, collaboration and creativity

All 8 carried skills, including the 4 the ship steward/ship stewardess role treats as required.

Table 3

Table 3 · What you would need to learn

The 37 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 assisting and caring 7 required, 7 supplementary

required, not held check passenger tickets required
required, not held facilitate safe disembarkation of passengers required
required, not held help to control passenger behaviour during emergency situations required
required, not held serve food in table service required
required, not held comply with food safety and hygiene required
required, not held greet guests required
required, not held provide food and beverages required

optional, not held assist at check-in optional
optional, not held maintain vessel safety and emergency equipment optional
optional, not held manage lost and found articles optional
optional, not held perform small vessel safety procedures optional
optional, not held prepare mixed beverages optional
optional, not held prepare simple meals on board optional
optional, not held provide first aid optional

02 communication, collaboration and creativity 5 required, 6 supplementary

required, not held demonstrate emergency procedures required
required, not held communicate verbal instructions required
required, not held follow verbal instructions required
required, not held handle customer complaints required
required, not held maintain customer service required

optional, not held distribute local information materials optional
optional, not held use riverspeak to communicate optional
optional, not held assist clients with special needs optional
optional, not held give instructions to staff optional
optional, not held show intercultural awareness optional
optional, not held use different communication channels optional

03 information skills 2 required, 1 supplementary

required, not held communicate reports provided by passengers required
required, not held manage on board hazards required

optional, not held read stowage plans optional

04 handling and moving 1 required, 3 supplementary

required, not held handle veterinary emergencies required

optional, not held handle guest luggage optional
optional, not held service rooms optional
optional, not held maintain stock supplies for guest cabin optional

05 services 1 required, 2 supplementary

required, not held health and safety measures in transportation required

optional, not held physical parts of the vessel optional
optional, not held vessel safety equipment optional

06 management skills 1 required, 1 supplementary

required, not held handle financial transactions required

optional, not held oversee guest laundry service optional

Table 4

Table 4 · Where to start

The 3 entries a ship steward/ship stewardess role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 8 skills that carry over

Skill Type

already held assist passengers skill
already held deliver outstanding service skill
already held manage the customer experience skill
already held provide information to passengers skill
already held identify customer's needs skill
already held implement marketing strategies skill
already held implement sales strategies skill
already held perform services in a flexible manner skill

20 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held assist at check-in optional
optional, not held distribute local information materials optional
optional, not held handle guest luggage optional
optional, not held maintain vessel safety and emergency equipment optional
optional, not held manage lost and found articles optional
optional, not held oversee guest laundry service optional
optional, not held perform small vessel safety procedures optional
optional, not held physical parts of the vessel optional
optional, not held prepare mixed beverages optional
optional, not held prepare simple meals on board optional
optional, not held read stowage plans optional
optional, not held service rooms optional
optional, not held use riverspeak to communicate optional
optional, not held vessel safety equipment optional
optional, not held assist clients with special needs optional
optional, not held give instructions to staff optional
optional, not held maintain stock supplies for guest cabin optional
optional, not held provide first aid optional
optional, not held show intercultural awareness optional
optional, not held use different communication channels optional

22 held skills the ship steward/ship stewardess role does not ask for

Skill Type

not needed by the target role act reliably skill
not needed by the target role advise customers on the product range of railway companies skill
not needed by the target role collect customer data skill
not needed by the target role communicate with customer service department skill
not needed by the target role deliver a sales pitch skill
not needed by the target role guarantee customer satisfaction skill
not needed by the target role have computer literacy skill
not needed by the target role interpret customer non-verbal communication skill
not needed by the target role listen actively skill
not needed by the target role maintain updated professional knowledge skill
not needed by the target role meet picking standards skill
not needed by the target role persuade clients with alternatives skill
not needed by the target role provide high quality customer service skill
not needed by the target role provide information on train routes skill
not needed by the target role react calmly in stressful situations skill
not needed by the target role relay messages through radio and telephone systems skill
not needed by the target role represent the company skill
not needed by the target role speak different languages skill
not needed by the target role think proactively skill
not needed by the target role use microsoft office skill
not needed by the target role work in a rail transport team skill
not needed by the target role write work-related reports skill

3 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held health and safety measures in transportation required
optional, not held physical parts of the vessel optional
optional, not held vessel safety equipment optional

Index

Other moves recorded from railway passenger service agent

Full index of moves from railway passenger service agent

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.