Career Overlap Transition record Edition 1 · ESCO v1.2.1
Table 1Transition record

rooms division managertohotel concierge

A rooms division manager already meets 48% of what the hotel concierge role asks for. The move turns on 3 required skills not yet in the profile.

From rooms division manager
48%
Overlap1
To hotel concierge
8 Skills carried over
3 Required, not held
47.6 Difficulty2
Career overlap Partial match

48%

Learning distance Real move, short list to learn

47.6/ 100

1 Share of the hotel concierge role’s weighted skill requirement already met by the rooms division manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Why

Why this move works

A hotel concierge role treats 6 of its required skills as things a rooms division manager already does. These are the ones it depends on most.

  • assist at check-in
  • comply with food safety and hygiene
  • greet guests
  • handle customer complaints
  • identify customer's needs
  • maintain customer service

What stands in the way is 3 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 8 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a rooms division manager background worth leading with.

Skill the target role also needs Area
  • already held assess cleanliness of areas information skills
  • already held process reservations information skills
  • already held assist at check-in assisting and caring
  • already held greet guests assisting and caring
  • already held comply with food safety and hygiene assisting and caring
  • already held handle customer complaints communication, collaboration and creativity

All 8 carried skills, including the 6 the hotel concierge role treats as required.

Table 3

Table 3 · What you would need to learn

The 15 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier
01 communication, collaboration and creativity 2 required, 4 supplementary
  • required, not held maintain relationship with customers required
  • required, not held assist clients with special needs required
  • optional, not held distribute local information materials optional
  • optional, not held implement sales strategies optional
  • optional, not held take room service orders optional
  • optional, not held implement marketing strategies optional
02 assisting and caring 1 required, 3 supplementary
  • required, not held provide tourism related information required
  • optional, not held detect drug abuse optional
  • optional, not held ensure the privacy of guests optional
  • optional, not held handle personal identifiable information optional
03 management skills 2 supplementary
  • optional, not held maintain reception area optional
  • optional, not held deliver correspondence optional
04 handling and moving 1 supplementary
  • optional, not held handover the service area optional
05 information skills 1 supplementary
  • optional, not held maintain incident reporting records optional
06 services 1 supplementary
  • optional, not held property management software optional
Table 4

Table 4 · Where to start

The 3 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 8 skills that carry over
Skill Type
  • already held assist at check-in skill
  • already held comply with food safety and hygiene skill
  • already held greet guests skill
  • already held handle customer complaints skill
  • already held identify customer's needs skill
  • already held maintain customer service skill
  • already held assess cleanliness of areas skill
  • already held process reservations skill
12 supplementary skills, helpful but not required
Skill to acquire Tier
  • optional, not held maintain reception area optional
  • optional, not held distribute local information materials optional
  • optional, not held handover the service area optional
  • optional, not held implement sales strategies optional
  • optional, not held property management software optional
  • optional, not held take room service orders optional
  • optional, not held deliver correspondence optional
  • optional, not held detect drug abuse optional
  • optional, not held ensure the privacy of guests optional
  • optional, not held handle personal identifiable information optional
  • optional, not held implement marketing strategies optional
  • optional, not held maintain incident reporting records optional
26 held skills the hotel concierge role does not ask for
Skill Type
  • not needed by the target role carry out end of day accounts skill
  • not needed by the target role coordinate activities across hospitality rooms division skill
  • not needed by the target role coordinate redecoration of hospitality establishment skill
  • not needed by the target role deal with arrivals in accommodation skill
  • not needed by the target role deal with departures in accommodation skill
  • not needed by the target role develop working procedures skill
  • not needed by the target role ensure cross-department cooperation skill
  • not needed by the target role evaluate employees skill
  • not needed by the target role forecast occupancy demand skill
  • not needed by the target role maintain customer records skill
  • not needed by the target role manage budgets skill
  • not needed by the target role manage front operations skill
  • not needed by the target role manage health and safety standards skill
  • not needed by the target role manage hospitality revenue skill
  • not needed by the target role manage inspections of equipment skill
  • not needed by the target role manage maintenance operations skill
  • not needed by the target role manage staff skill
  • not needed by the target role monitor check-out point skill
  • not needed by the target role monitor financial accounts skill
  • not needed by the target role monitor work for special events skill
  • not needed by the target role plan shifts of employees skill
  • not needed by the target role present reports skill
  • not needed by the target role process booking skill
  • not needed by the target role supervise housekeeping operations skill
  • not needed by the target role train employees skill
  • not needed by the target role train reception staff skill
1 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier
  • optional, not held property management software optional
Index

Other moves recorded from rooms division manager

Full index of moves from rooms division manager

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.