Career Overlap Transition record Edition 1 · ESCO v1.2.1
Table 1Transition record

vehicle rental agenttorental service representative in video tapes and disks

A vehicle rental agent already meets 59% of what the rental service representative in video tapes and disks role asks for. The move turns on 9 required skills not yet in the profile.

From vehicle rental agent
59%
Overlap1
To rental service representative in video tapes and disks
13 Skills carried over
9 Required, not held
43.7 Difficulty2
adjacent 0–30
moderate 30–55
substantial 55–75
career change 75–100
this move, 43.7

This move: 43.7 of 100 · moderate

1 Share of the rental service representative in video tapes and disks role’s weighted skill requirement already met by the vehicle rental agent profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 13 skills that carry over, these are the ones fewest other occupations ask for. A rental service representative in video tapes and disks role needs them, and most people applying for one will not have them already. This is the part of a vehicle rental agent background worth leading with.

Skill the target role also needs Area
  • already held work independently in rental services communication, collaboration and creativity
  • already held handle rental overdues communication, collaboration and creativity
  • already held provide customers with price information communication, collaboration and creativity
  • already held review completed contracts information skills
  • already held record customers' personal data information skills
  • already held achieve sales targets communication, collaboration and creativity

All 13 carried skills, including the 13 the rental service representative in video tapes and disks role treats as required.

Table 3

Table 3 · What you would need to learn

The 9 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier
01 assisting and caring 3 required
  • required, not held assist customers required
  • required, not held guarantee customer satisfaction required
  • required, not held provide customer follow-up services required
02 business, administration and law 3 required
  • required, not held company policies required
  • required, not held product comprehension required
  • required, not held financial capability required
03 communication, collaboration and creativity 1 required
  • required, not held manage claims process required
04 information skills 1 required
  • required, not held maintain inventory of rented items required
05 management skills 1 required
  • required, not held handle financial transactions required
Table 4

Table 4 · Where to start

The 3 entries a rental service representative in video tapes and disks role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 13 skills that carry over
Skill Type
  • already held achieve sales targets skill
  • already held apply numeracy skills skill
  • already held communicate with customers skill
  • already held handle rental overdues skill
  • already held have computer literacy skill
  • already held identify customer's needs skill
  • already held perform multiple tasks at the same time skill
  • already held process data skill
  • already held process payments skill
  • already held provide customers with price information skill
  • already held record customers' personal data skill
  • already held review completed contracts skill
  • already held work independently in rental services skill
0 supplementary skills, helpful but not required
Skill to acquire Tier
28 held skills the rental service representative in video tapes and disks role does not ask for
Skill Type
  • not needed by the target role arrange pick‐up skill
  • not needed by the target role arrange rental car drop-off skill
  • not needed by the target role audit closed vehicle rental contracts skill
  • not needed by the target role build rapport with people from different cultural backgrounds skill
  • not needed by the target role car controls knowledge
  • not needed by the target role carsharing knowledge
  • not needed by the target role check vehicle damage skill
  • not needed by the target role complete transaction procedures for returned vehicles skill
  • not needed by the target role conduct customer identification skill
  • not needed by the target role contract law knowledge
  • not needed by the target role create solutions to problems skill
  • not needed by the target role credit card payments knowledge
  • not needed by the target role deal with pressure from unexpected circumstances skill
  • not needed by the target role facilitate official agreement skill
  • not needed by the target role handle customer complaints skill
  • not needed by the target role leasing characteristics knowledge
  • not needed by the target role listen actively skill
  • not needed by the target role maintain vehicle service skill
  • not needed by the target role manage theft prevention skill
  • not needed by the target role operate cash register skill
  • not needed by the target role process reservations skill
  • not needed by the target role show diplomacy skill
  • not needed by the target role speak different languages skill
  • not needed by the target role tolerate stress skill
  • not needed by the target role types of vehicles knowledge
  • not needed by the target role upsell products skill
  • not needed by the target role use customer relationship management software skill
  • not needed by the target role utilise cross-selling skill
3 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier
  • required, not held company policies required
  • required, not held product comprehension required
  • required, not held financial capability required
Index

Other moves recorded from vehicle rental agent

Full index of moves from vehicle rental agent

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.