Where a ICT help desk agent can go next
12 destinations recorded, ranked by how much of the target role a ICT help desk agent already meets. The closer to the top of Table 1, the less there is to learn.
ICT help desk agents provide technical assistance to computer users, answer questions or solve computer problems for clients via telephone or electronically. They provide assistance concerning the use of computer hardware and software.
- Highest coverage recorded
- 58%
- Destinations
- 12each with a full record
- Within reach
- 1difficulty under 55
- Skills on file
- 32required or supplementary
Table 1 · Within reach
Table 2 · A bigger jump
Possible, but expect real retraining rather than a sideways step.
- call centre agent 41% covered · difficulty 58.3
- live chat operator 38% covered · difficulty 63.7
- after-sales service technician 36% covered · difficulty 63.3
- customer service representative 31% covered · difficulty 71.3
- customer contact centre information clerk 30% covered · difficulty 67
- technical sales representative in office machinery and equipment 28% covered · difficulty 75
- technical sales representative in chemical products 28% covered · difficulty 75
- technical sales representative in agricultural machinery and equipment 28% covered · difficulty 75
- technical sales representative in mining and construction machinery 28% covered · difficulty 75
- technical sales representative in hardware, plumbing and heating equipment 28% covered · difficulty 75
- rental service representative in video tapes and disks 27% covered · difficulty 70.1
Look up another occupation
ICT help desk agent is filed under Technicians and associate professionals, ISCO major group 3. The full index lists all ten groups.
How these figures were compiled
Coverage is the share of the target role’s weighted skill requirement a ICT help desk agent already meets, counting required skills in full and supplementary ones at 0.35. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.