RecordOccupation

Where a ICT help desk manager can go next

5 destinations recorded, ranked by how much of the target role a ICT help desk manager already meets. The closer to the top of Table 1, the less there is to learn.

ICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. They plan and organise the user support actions and troubleshoot ICT problems and issues. ICT help desk managers supervise the help desk team ensuring that the customers get the appropriate feedback and support. They also participate in developing customer service guidelines and in reinforcing the team.

Highest coverage recorded: 57%
Destinations: 5each with a full record
Within reach: 1difficulty under 55
Skills on file: 28required or supplementary

Table 1

Table 1 · Within reach

ICT help desk agent 57% covered · difficulty 47.6

Table 2

Table 2 · A bigger jump

Possible, but expect real retraining rather than a sideways step.

Index

Look up another occupation

ICT help desk manager is filed under Technicians and associate professionals, ISCO major group 3. The full index lists all ten groups.

Note

How these figures were compiled

Coverage is the share of the target role’s weighted skill requirement a ICT help desk manager already meets, counting required skills in full and supplementary ones at 0.35. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.