Career Overlap Transition record Edition 1 · ESCO v1.2.1
Table 1Transition record

department store managertoICT help desk manager

A department store manager already meets 28% of what the ICT help desk manager role asks for. The move turns on 11 required skills not yet in the profile.

From department store manager
28%
Overlap1
To ICT help desk manager
7 Skills carried over
11 Required, not held
67.7 Difficulty2
adjacent 0–30
moderate 30–55
substantial 55–75
career change 75–100
this move, 67.7

This move: 67.7 of 100 · substantial

1 Share of the ICT help desk manager role’s weighted skill requirement already met by the department store manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 7 skills that carry over, these are the ones fewest other occupations ask for. A ICT help desk manager role needs them, and most people applying for one will not have them already. This is the part of a department store manager background worth leading with.

Skill the target role also needs Area
  • already held characteristics of services business, administration and law
  • already held characteristics of products engineering, manufacturing and construction
  • already held provide customer follow-up services assisting and caring
  • already held product comprehension business, administration and law
  • already held train employees communication, collaboration and creativity
  • already held manage staff management skills

All 7 carried skills, including the 5 the ICT help desk manager role treats as required.

Table 3

Table 3 · What you would need to learn

The 21 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier
01 working with computers 3 required, 1 supplementary
  • required, not held use ICT hardware required
  • required, not held provide ICT support required
  • required, not held use ICT ticketing system required
  • optional, not held use customer relationship management software optional
02 management skills 2 required, 3 supplementary
  • required, not held analyse staff capacity required
  • required, not held forecast workload required
  • optional, not held manage schedule of tasks optional
  • optional, not held perform project management optional
  • optional, not held prioritise requests optional
03 communication, collaboration and creativity 2 required, 1 supplementary
  • required, not held communicate with customers required
  • required, not held educate on data confidentiality required
  • optional, not held coach employees optional
04 information skills 2 required
  • required, not held keep up to date on product knowledge required
  • required, not held supervise data entry required
05 business, administration and law 1 required, 3 supplementary
  • required, not held organisational structure required
  • optional, not held ICT market optional
  • optional, not held ICT quality policy optional
  • optional, not held call quality assurance management optional
06 assisting and caring 1 required
  • required, not held secure sensitive customer's information required

1 further area in the appendix

Table 4

Table 4 · Where to start

The 3 entries a ICT help desk manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 7 skills that carry over
Skill Type
  • already held characteristics of products knowledge
  • already held characteristics of services knowledge
  • already held create solutions to problems skill
  • already held manage staff skill
  • already held product comprehension knowledge
  • already held provide customer follow-up services skill
  • already held train employees skill
The 1 learning area not shown above
Skill to acquire Tier
07 information and communication technologies (icts) 2 supplementary
  • optional, not held ICT help platforms optional
  • optional, not held ICT process quality models optional
10 supplementary skills, helpful but not required
Skill to acquire Tier
  • optional, not held ICT help platforms optional
  • optional, not held ICT market optional
  • optional, not held ICT process quality models optional
  • optional, not held ICT quality policy optional
  • optional, not held call quality assurance management optional
  • optional, not held coach employees optional
  • optional, not held manage schedule of tasks optional
  • optional, not held perform project management optional
  • optional, not held prioritise requests optional
  • optional, not held use customer relationship management software optional
21 held skills the ICT help desk manager role does not ask for
Skill Type
  • not needed by the target role build business relationships skill
  • not needed by the target role coach team on visual merchandising skill
  • not needed by the target role company policies knowledge
  • not needed by the target role define brand identity skill
  • not needed by the target role employment law knowledge
  • not needed by the target role evaluate employees skill
  • not needed by the target role have computer literacy skill
  • not needed by the target role health, safety and hygiene legislation knowledge
  • not needed by the target role implement marketing strategies skill
  • not needed by the target role implement sales strategies skill
  • not needed by the target role manage budgets skill
  • not needed by the target role manage the store image skill
  • not needed by the target role monitor proper product handling skill
  • not needed by the target role monitor shelves loading skill
  • not needed by the target role perform multiple tasks at the same time skill
  • not needed by the target role plan marketing campaigns skill
  • not needed by the target role plan marketing strategy skill
  • not needed by the target role recruit employees skill
  • not needed by the target role set sales promotions skill
  • not needed by the target role set up pricing strategies skill
  • not needed by the target role supervise brand management skill
6 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier
  • required, not held organisational structure required
  • optional, not held ICT help platforms optional
  • optional, not held ICT market optional
  • optional, not held ICT process quality models optional
  • optional, not held ICT quality policy optional
  • optional, not held call quality assurance management optional
Index

Other moves recorded from department store manager

Full index of moves from department store manager

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.