Table 1Transition record

accommodation managertohotel concierge

A accommodation manager already meets 36% of what the hotel concierge role asks for. The move turns on 5 required skills not yet in the profile.

From accommodation manager

36%

Overlap1

To hotel concierge

7 Skills carried over

5 Required, not held

57.1 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 57.1

This move: 57.1 of 100 · substantial

1 Share of the hotel concierge role’s weighted skill requirement already met by the accommodation manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 7 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a accommodation manager background worth leading with.

Skill the target role also needs Area

already held property management software services
already held assist at check-in assisting and caring
already held greet guests assisting and caring
already held implement sales strategies communication, collaboration and creativity
already held handle customer complaints communication, collaboration and creativity
already held implement marketing strategies communication, collaboration and creativity

All 7 carried skills, including the 4 the hotel concierge role treats as required.

Table 3

Table 3 · What you would need to learn

The 16 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 communication, collaboration and creativity 3 required, 2 supplementary

required, not held identify customer's needs required
required, not held maintain relationship with customers required
required, not held assist clients with special needs required

optional, not held distribute local information materials optional
optional, not held take room service orders optional

02 assisting and caring 2 required, 3 supplementary

required, not held provide tourism related information required
required, not held comply with food safety and hygiene required

optional, not held detect drug abuse optional
optional, not held ensure the privacy of guests optional
optional, not held handle personal identifiable information optional

03 information skills 3 supplementary

optional, not held assess cleanliness of areas optional
optional, not held maintain incident reporting records optional
optional, not held process reservations optional

04 management skills 2 supplementary

optional, not held maintain reception area optional
optional, not held deliver correspondence optional

05 handling and moving 1 supplementary

optional, not held handover the service area optional

Table 4

Table 4 · Where to start

The 3 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 7 skills that carry over

Skill Type

already held assist at check-in skill
already held greet guests skill
already held handle customer complaints skill
already held maintain customer service skill
already held implement marketing strategies skill
already held implement sales strategies skill
already held property management software knowledge

11 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held maintain reception area optional
optional, not held distribute local information materials optional
optional, not held handover the service area optional
optional, not held take room service orders optional
optional, not held assess cleanliness of areas optional
optional, not held deliver correspondence optional
optional, not held detect drug abuse optional
optional, not held ensure the privacy of guests optional
optional, not held handle personal identifiable information optional
optional, not held maintain incident reporting records optional
optional, not held process reservations optional

29 held skills the hotel concierge role does not ask for

Skill Type

not needed by the target role build business relationships skill
not needed by the target role conduct research on food waste prevention skill
not needed by the target role create annual marketing budget skill
not needed by the target role create solutions to problems skill
not needed by the target role design indicators for food waste reduction skill
not needed by the target role design space for religious needs skill
not needed by the target role develop food waste reduction strategies skill
not needed by the target role develop inclusive communication material skill
not needed by the target role develop strategies for accessibility skill
not needed by the target role develop working procedures skill
not needed by the target role energy conservation knowledge
not needed by the target role ensure infrastructure accessibility skill
not needed by the target role ensure price competitiveness skill
not needed by the target role forecast occupancy demand skill
not needed by the target role handle financial transactions skill
not needed by the target role local area tourism industry knowledge
not needed by the target role manage budgets skill
not needed by the target role manage different departments in a hospitality establishment skill
not needed by the target role manage health and safety standards skill
not needed by the target role manage hospitality revenue skill
not needed by the target role manage inspections of equipment skill
not needed by the target role manage staff skill
not needed by the target role monitor company policy skill
not needed by the target role monitor financial accounts skill
not needed by the target role plan health and safety procedures skill
not needed by the target role plan shifts of employees skill
not needed by the target role recruit employees skill
not needed by the target role set up pricing strategies skill
not needed by the target role train staff to reduce food waste skill

Index

Other moves recorded from accommodation manager

Full index of moves from accommodation manager

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.