Table 1Transition record

business developertoclient relations manager

A business developer already meets 18% of what the client relations manager role asks for. The move turns on 23 required skills not yet in the profile.

From business developer

18%

Overlap1

To client relations manager

11 Skills carried over

23 Required, not held

84.2 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 84.2

This move: 84.2 of 100 · career change

1 Share of the client relations manager role’s weighted skill requirement already met by the business developer profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 11 skills that carry over, these are the ones fewest other occupations ask for. A client relations manager role needs them, and most people applying for one will not have them already. This is the part of a business developer background worth leading with.

Skill the target role also needs Area

already held perform customer management assisting and caring
already held collaborate in the development of marketing strategies communication, collaboration and creativity
already held corporate sustainability business, administration and law
already held customer relationship management business, administration and law
already held manage accounts management skills
already held analyse business plans information skills

All 11 carried skills, including the 5 the client relations manager role treats as required.

Table 3

Table 3 · What you would need to learn

The 49 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 communication, collaboration and creativity 8 required, 10 supplementary

required, not held identify customer's needs required
required, not held advise on public relations required
required, not held build business relationships required
required, not held build trust required
required, not held communicate with customers required
required, not held create solutions to problems required
required, not held maximise sales revenues required
required, not held perform customers’ needs analysis required

optional, not held communicate with customer service department optional
optional, not held contact customers optional
optional, not held deliver a sales pitch optional
optional, not held implement sales strategies optional
optional, not held teach customer service techniques optional
optional, not held achieve sales targets optional
optional, not held handle customer complaints optional
optional, not held implement marketing strategies optional
optional, not held manage contracts optional
optional, not held train employees optional

02 management skills 5 required, 5 supplementary

required, not held manage customer service required
required, not held supervise the management of an establishment required
required, not held fix meetings required
required, not held manage staff required
required, not held supervise work required

optional, not held supervise sales activities optional
optional, not held make strategic business decisions optional
optional, not held monitor customer service optional
optional, not held plan health and safety procedures optional
optional, not held plan marketing campaigns optional

03 business, administration and law 4 required, 2 supplementary

required, not held corporate social responsibility required
required, not held product comprehension required
required, not held public relations required
required, not held relationship marketing required

optional, not held customer service optional
optional, not held business management principles optional

04 assisting and caring 2 required

required, not held guarantee customer satisfaction required
required, not held follow company standards required

05 generic programmes and qualifications 2 required

required, not held business communication required
required, not held communication principles required

06 information skills 1 required, 8 supplementary

required, not held analyse consumer buying trends required

optional, not held collect customer data optional
optional, not held analyse business processes optional
optional, not held analyse business requirements optional
optional, not held analyse customer service surveys optional
optional, not held keep records of customer interaction optional
optional, not held measure customer feedback optional
optional, not held perform business analysis optional
optional, not held perform market research optional

1 further area in the appendix

Table 4

Table 4 · Where to start

The 3 entries a client relations manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 11 skills that carry over

Skill Type

already held corporate sustainability knowledge
already held develop professional network skill
already held identify new business opportunities skill
already held liaise with managers skill
already held manage accounts skill
already held analyse business plans skill
already held collaborate in the development of marketing strategies skill
already held customer relationship management knowledge
already held perform customer management skill
already held sales strategies knowledge
already held study sales levels of products skill

The 1 learning area not shown above

Skill to acquire Tier

07 information and communication technologies (icts) 1 required, 1 supplementary

required, not held knowledge base required

optional, not held data protection optional

26 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held collect customer data optional
optional, not held communicate with customer service department optional
optional, not held contact customers optional
optional, not held customer service optional
optional, not held data protection optional
optional, not held deliver a sales pitch optional
optional, not held implement sales strategies optional
optional, not held supervise sales activities optional
optional, not held teach customer service techniques optional
optional, not held achieve sales targets optional
optional, not held analyse business processes optional
optional, not held analyse business requirements optional
optional, not held analyse customer service surveys optional
optional, not held business management principles optional
optional, not held handle customer complaints optional
optional, not held implement marketing strategies optional
optional, not held keep records of customer interaction optional
optional, not held make strategic business decisions optional
optional, not held manage contracts optional
optional, not held measure customer feedback optional
optional, not held monitor customer service optional
optional, not held perform business analysis optional
optional, not held perform market research optional
optional, not held plan health and safety procedures optional
optional, not held plan marketing campaigns optional
optional, not held train employees optional

26 held skills the client relations manager role does not ask for

Skill Type

not needed by the target role analyse cultural trends skill
not needed by the target role analyse data about clients skill
not needed by the target role apply business acumen skill
not needed by the target role brainstorm ideas skill
not needed by the target role brand marketing techniques knowledge
not needed by the target role business analysis knowledge
not needed by the target role business incubation knowledge
not needed by the target role carry out sales analysis skill
not needed by the target role customer insight knowledge
not needed by the target role expand store regional presence skill
not needed by the target role financial analysis knowledge
not needed by the target role international business knowledge
not needed by the target role market analysis knowledge
not needed by the target role market entry planning knowledge
not needed by the target role market entry strategies knowledge
not needed by the target role market research knowledge
not needed by the target role marketing principles knowledge
not needed by the target role negotiate settlements skill
not needed by the target role negotiate with stakeholders skill
not needed by the target role prospect new customers skill
not needed by the target role represent company in exhibitions skill
not needed by the target role services marketing knowledge
not needed by the target role strategic planning knowledge
not needed by the target role strive for company growth skill
not needed by the target role use analytics for commercial purposes skill
not needed by the target role vertical markets knowledge

10 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held corporate social responsibility required
required, not held product comprehension required
required, not held business communication required
required, not held communication principles required
required, not held knowledge base required
required, not held public relations required
required, not held relationship marketing required
optional, not held customer service optional
optional, not held data protection optional
optional, not held business management principles optional

Index

Other moves recorded from business developer

Full index of moves from business developer

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.