Table 1Transition record

business service managertoback office specialist

A business service manager already meets 19% of what the back office specialist role asks for. The move turns on 14 required skills not yet in the profile.

From business service manager

19%

Overlap1

To back office specialist

7 Skills carried over

14 Required, not held

76.1 Difficulty2

Career overlap Distant match

19%

Learning distance A rebuild

76.1/ 100

adjacentmoderatesubstantialcareer change

1 Share of the back office specialist role’s weighted skill requirement already met by the business service manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Why

Why this move works

A back office specialist role treats 3 of its required skills as things a business service manager already does. These are the ones it depends on most.

manage administrative systems
office administration
perform clerical duties

What stands in the way is 14 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 7 skills that carry over, these are the ones fewest other occupations ask for. A back office specialist role needs them, and most people applying for one will not have them already. This is the part of a business service manager background worth leading with.

Skill the target role also needs Area

already held office administration business, administration and law
already held maintain contract administration information skills
already held manage administrative systems management skills
already held perform clerical duties management skills
already held apply company policies assisting and caring
already held manage contracts communication, collaboration and creativity

All 7 carried skills, including the 3 the back office specialist role treats as required.

Table 3

Table 3 · What you would need to learn

The 28 missing skills fall into 8 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 management skills 5 required, 2 supplementary

required, not held coordinate operational activities required
required, not held handle paperwork required
required, not held manage financial aspects of a company required
required, not held process payments required
required, not held use office systems required

optional, not held manage loan administration optional
optional, not held handle financial transactions optional

02 business, administration and law 3 required, 4 supplementary

required, not held banking activities required
required, not held business processes required
required, not held financial management required

optional, not held principles of insurance optional
optional, not held project management optional
optional, not held financial products optional
optional, not held securities optional

03 communication, collaboration and creativity 2 required, 3 supplementary

required, not held offer financial services required
required, not held provide financial product information required

optional, not held advise on financial matters optional
optional, not held communicate with banking professionals optional
optional, not held present reports optional

04 information skills 2 required, 3 supplementary

required, not held maintain records of financial transactions required
required, not held monitor company policy required

optional, not held obtain financial information optional
optional, not held provide support in financial calculation optional
optional, not held trace financial transactions optional

05 assisting and caring 1 required

required, not held comply with legal regulations required

06 information and communication technologies (icts) 1 required

required, not held office software required

2 further areas in the appendix

Table 4

Table 4 · Where to start

The 3 entries a back office specialist role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 7 skills that carry over

Skill Type

already held manage administrative systems skill
already held office administration knowledge
already held perform clerical duties skill
already held apply company policies skill
already held maintain contract administration skill
already held manage contracts skill
already held manage staff skill

The 2 learning areas not shown above

Skill to acquire Tier

07 natural sciences, mathematics and statistics 1 supplementary

optional, not held statistics optional

08 working with computers 1 supplementary

optional, not held use spreadsheets software optional

14 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held manage loan administration optional
optional, not held principles of insurance optional
optional, not held project management optional
optional, not held advise on financial matters optional
optional, not held communicate with banking professionals optional
optional, not held financial products optional
optional, not held handle financial transactions optional
optional, not held obtain financial information optional
optional, not held present reports optional
optional, not held provide support in financial calculation optional
optional, not held securities optional
optional, not held statistics optional
optional, not held trace financial transactions optional
optional, not held use spreadsheets software optional

35 held skills the back office specialist role does not ask for

Skill Type

not needed by the target role analyse staff capacity skill
not needed by the target role apply system organisational policies skill
not needed by the target role assist in developing practices for well being of employees skill
not needed by the target role budget for financial needs skill
not needed by the target role carry out strategic research skill
not needed by the target role coach employees skill
not needed by the target role communication knowledge
not needed by the target role communication principles knowledge
not needed by the target role company policies knowledge
not needed by the target role conclude business agreements skill
not needed by the target role consult with business clients skill
not needed by the target role contract law knowledge
not needed by the target role control financial resources skill
not needed by the target role develop business plans skill
not needed by the target role ensure compliance with purchasing and contracting regulations skill
not needed by the target role facilities management in the organisation knowledge
not needed by the target role human resources department processes knowledge
not needed by the target role identify clients' needs skill
not needed by the target role identify necessary human resources skill
not needed by the target role implement strategic management skill
not needed by the target role implement strategic planning skill
not needed by the target role keep personal administration skill
not needed by the target role maintain professional administration skill
not needed by the target role make strategic business decisions skill
not needed by the target role manage budgets skill
not needed by the target role manage physical resources skill
not needed by the target role negotiate sales contracts skill
not needed by the target role negotiate service with providers skill
not needed by the target role organisational policies knowledge
not needed by the target role plan facilities management policies skill
not needed by the target role programme work according to incoming orders skill
not needed by the target role promote facilities management services skill
not needed by the target role recruit employees skill
not needed by the target role strategic planning knowledge
not needed by the target role write work-related reports skill

9 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held banking activities required
required, not held business processes required
required, not held financial management required
required, not held office software required
optional, not held principles of insurance optional
optional, not held project management optional
optional, not held financial products optional
optional, not held securities optional
optional, not held statistics optional

Index

Other moves recorded from business service manager

Full index of moves from business service manager

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.