call centre analysttocredit risk analyst
A call centre analyst already meets 24% of what the credit risk analyst role asks for. The move turns on 24 required skills not yet in the profile.
24%
77.1/ 100
1 Share of the credit risk analyst role’s weighted skill requirement already met by the call centre analyst profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.
Why this move works
A credit risk analyst role treats 6 of its required skills as things a call centre analyst already does. These are the ones it depends on most.
- apply statistical analysis techniques
- carry out statistical forecasts
- deliver visual presentation of data
- have computer literacy
- inspect data
- write work-related reports
What stands in the way is 24 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 12 skills that carry over, these are the ones fewest other occupations ask for. A credit risk analyst role needs them, and most people applying for one will not have them already. This is the part of a call centre analyst background worth leading with.
- already held deliver visual presentation of data communication, collaboration and creativity
- already held inspect data information skills
- already held apply information security policies assisting and caring
- already held information confidentiality information and communication technologies (icts)
- already held carry out statistical forecasts information skills
- already held apply statistical analysis techniques information skills
All 12 carried skills, including the 6 the credit risk analyst role treats as required.
Table 3 · What you would need to learn
The 28 missing skills fall into 8 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.
- required, not held create risk maps required
- required, not held advise on risk management required
- required, not held analyse financial risk required
- required, not held analyse market financial trends required
- required, not held analyse the credit history of potential customers required
- required, not held apply credit stress testing methodologies required
- required, not held assess risk factors required
- required, not held create risk reports required
- required, not held manage currency exchange risk mitigation techniques required
- required, not held manage financial risk required
- required, not held produce statistical financial records required
- optional, not held enforce customer's debt repayment optional
- required, not held international commercial transactions rules required
- required, not held financial analysis required
- required, not held financial forecasting required
- required, not held financial jurisdiction required
- required, not held financial management required
- required, not held risk identification required
- required, not held risk management required
- required, not held risk transfer required
- optional, not held debt collection techniques optional
- required, not held negotiate sales contracts required
- optional, not held show diplomacy optional
- required, not held apply credit risk policy required
- required, not held assessment of risks and threats required
- required, not held prevent fraudulent activities required
2 further areas in the appendix
Table 4 · Where to start
The 3 entries a credit risk analyst role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 create risk maps skill · sector specific
- 02 international commercial transactions rules knowledge · sector specific
- 03 negotiate sales contracts skill · sector specific
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 12 skills that carry over
- already held apply statistical analysis techniques skill
- already held carry out statistical forecasts skill
- already held deliver visual presentation of data skill
- already held have computer literacy skill
- already held inspect data skill
- already held write work-related reports skill
- already held apply information security policies skill
- already held create solutions to problems skill
- already held information confidentiality knowledge
- already held perform data analysis skill
- already held speak different languages skill
- already held teamwork principles knowledge
The 2 learning areas not shown above
- required, not held economics required
- optional, not held Monte Carlo simulation optional
4 supplementary skills, helpful but not required
- optional, not held Monte Carlo simulation optional
- optional, not held debt collection techniques optional
- optional, not held enforce customer's debt repayment optional
- optional, not held show diplomacy optional
17 held skills the credit risk analyst role does not ask for
- not needed by the target role analyse call centre activities skill
- not needed by the target role analyse call performance trends skill
- not needed by the target role apply numeracy skills skill
- not needed by the target role call quality assurance management knowledge
- not needed by the target role call routing knowledge
- not needed by the target role call-centre technologies knowledge
- not needed by the target role complete evaluation forms of calls skill
- not needed by the target role comply with legal regulations skill
- not needed by the target role ensure compliance with company regulations skill
- not needed by the target role gather data skill
- not needed by the target role provide objective assessments of calls skill
- not needed by the target role report accounts of the professional activity skill
- not needed by the target role report call errors skill
- not needed by the target role run simulations skill
- not needed by the target role train staff on call quality assurance skill
- not needed by the target role use databases skill
- not needed by the target role use spreadsheets software skill
12 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- required, not held international commercial transactions rules required
- required, not held assessment of risks and threats required
- required, not held economics required
- required, not held financial analysis required
- required, not held financial forecasting required
- required, not held financial jurisdiction required
- required, not held financial management required
- required, not held risk identification required
- required, not held risk management required
- required, not held risk transfer required
- optional, not held Monte Carlo simulation optional
- optional, not held debt collection techniques optional
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.