Table 1Transition record

call centre analysttostatistical assistant

A call centre analyst already meets 22% of what the statistical assistant role asks for. The move turns on 11 required skills not yet in the profile.

From call centre analyst

22%

Overlap1

To statistical assistant

7 Skills carried over

11 Required, not held

73.7 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 73.7

This move: 73.7 of 100 · substantial

1 Share of the statistical assistant role’s weighted skill requirement already met by the call centre analyst profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 7 skills that carry over, these are the ones fewest other occupations ask for. A statistical assistant role needs them, and most people applying for one will not have them already. This is the part of a call centre analyst background worth leading with.

Skill the target role also needs Area

already held gather data information skills
already held deliver visual presentation of data communication, collaboration and creativity
already held use spreadsheets software working with computers
already held carry out statistical forecasts information skills
already held apply statistical analysis techniques information skills
already held perform data analysis working with computers

All 7 carried skills, including the 4 the statistical assistant role treats as required.

Table 3

Table 3 · What you would need to learn

The 31 missing skills fall into 10 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 information skills 5 required, 11 supplementary

required, not held apply scientific methods required
required, not held conduct quantitative research required
required, not held execute analytical mathematical calculations required
required, not held identify statistical patterns required
required, not held process data required

optional, not held compile statistical data for insurance purposes optional
optional, not held conduct financial surveys optional
optional, not held analyse big data optional
optional, not held conduct public surveys optional
optional, not held design questionnaires optional
optional, not held develop financial statistics reports optional
optional, not held manage database optional
optional, not held perform scientific research optional
optional, not held produce statistical financial records optional
optional, not held revise questionnaires optional
optional, not held tabulate survey results optional

02 natural sciences, mathematics and statistics 3 required, 2 supplementary

required, not held mathematics required
required, not held statistical analysis system software required
required, not held statistics required

optional, not held statistical modeling techniques optional
optional, not held survey techniques optional

03 communication, collaboration and creativity 1 required, 1 supplementary

required, not held write technical reports required

optional, not held assist scientific research optional

04 social sciences, journalism and information 1 required

required, not held quantitative analysis required

05 working with computers 1 required

required, not held digital data processing required

06 information and communication technologies (icts) 2 supplementary

optional, not held algorithms optional
optional, not held data science optional

4 further areas in the appendix

Table 4

Table 4 · Where to start

The 3 entries a statistical assistant role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 7 skills that carry over

Skill Type

already held apply statistical analysis techniques skill
already held gather data skill
already held perform data analysis skill
already held write work-related reports skill
already held carry out statistical forecasts skill
already held deliver visual presentation of data skill
already held use spreadsheets software skill

The 4 learning areas not shown above

Skill to acquire Tier

07 business, administration and law 1 supplementary

optional, not held data quality assessment optional

08 education 1 supplementary

optional, not held scientific research methodology optional

09 generic programmes and qualifications 1 supplementary

optional, not held research design optional

10 management skills 1 supplementary

optional, not held perform clerical duties optional

20 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held compile statistical data for insurance purposes optional
optional, not held conduct financial surveys optional
optional, not held data quality assessment optional
optional, not held statistical modeling techniques optional
optional, not held algorithms optional
optional, not held analyse big data optional
optional, not held assist scientific research optional
optional, not held conduct public surveys optional
optional, not held data science optional
optional, not held design questionnaires optional
optional, not held develop financial statistics reports optional
optional, not held manage database optional
optional, not held perform clerical duties optional
optional, not held perform scientific research optional
optional, not held produce statistical financial records optional
optional, not held research design optional
optional, not held revise questionnaires optional
optional, not held scientific research methodology optional
optional, not held survey techniques optional
optional, not held tabulate survey results optional

22 held skills the statistical assistant role does not ask for

Skill Type

not needed by the target role analyse call centre activities skill
not needed by the target role analyse call performance trends skill
not needed by the target role apply information security policies skill
not needed by the target role apply numeracy skills skill
not needed by the target role call quality assurance management knowledge
not needed by the target role call routing knowledge
not needed by the target role call-centre technologies knowledge
not needed by the target role complete evaluation forms of calls skill
not needed by the target role comply with legal regulations skill
not needed by the target role create solutions to problems skill
not needed by the target role ensure compliance with company regulations skill
not needed by the target role have computer literacy skill
not needed by the target role information confidentiality knowledge
not needed by the target role inspect data skill
not needed by the target role provide objective assessments of calls skill
not needed by the target role report accounts of the professional activity skill
not needed by the target role report call errors skill
not needed by the target role run simulations skill
not needed by the target role speak different languages skill
not needed by the target role teamwork principles knowledge
not needed by the target role train staff on call quality assurance skill
not needed by the target role use databases skill

11 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held mathematics required
required, not held quantitative analysis required
required, not held statistical analysis system software required
required, not held statistics required
optional, not held data quality assessment optional
optional, not held statistical modeling techniques optional
optional, not held algorithms optional
optional, not held data science optional
optional, not held research design optional
optional, not held scientific research methodology optional
optional, not held survey techniques optional

Index

Other moves recorded from call centre analyst

Full index of moves from call centre analyst

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.