Table 1Transition record

customer contact centre information clerktopost office counter clerk

A customer contact centre information clerk already meets 38% of what the post office counter clerk role asks for. The move turns on 6 required skills not yet in the profile.

From customer contact centre information clerk

38%

Overlap1

To post office counter clerk

7 Skills carried over

6 Required, not held

59.2 Difficulty2

Career overlap Distant match

38%

Learning distance Substantial retraining

59.2/ 100

Easy adjacentmoderatesubstantialcareer change Hard

1 Share of the post office counter clerk role’s weighted skill requirement already met by the customer contact centre information clerk profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Why

Why this move works

A post office counter clerk role treats 6 of its required skills as things a customer contact centre information clerk already does. These are the ones it depends on most.

assist customers
characteristics of products
characteristics of services
communicate with customers
customer service
process payments

What stands in the way is 6 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 7 skills that carry over, these are the ones fewest other occupations ask for. A post office counter clerk role needs them, and most people applying for one will not have them already. This is the part of a customer contact centre information clerk background worth leading with.

Skill the target role also needs Area

already held assist customers assisting and caring
already held carry out active selling communication, collaboration and creativity
already held characteristics of services business, administration and law
already held characteristics of products engineering, manufacturing and construction
already held process payments management skills
already held customer service business, administration and law

All 7 carried skills, including the 6 the post office counter clerk role treats as required.

Table 3

Table 3 · What you would need to learn

The 18 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 management skills 4 required, 3 supplementary

required, not held issue sales invoices required
required, not held operate cash register required
required, not held deliver correspondence required
required, not held handle financial transactions required

optional, not held distribute pensions optional
optional, not held register mail optional
optional, not held convert currency optional

02 communication, collaboration and creativity 2 required, 3 supplementary

required, not held sell post office products required
required, not held satisfy customers required

optional, not held offer financial services optional
optional, not held promote financial products optional
optional, not held advise on financial matters optional

03 business, administration and law 4 supplementary

optional, not held sales argumentation optional
optional, not held financial markets optional
optional, not held financial products optional
optional, not held types of pensions optional

04 handling and moving 1 supplementary

optional, not held maintain store cleanliness optional

05 information skills 1 supplementary

optional, not held handle registered mail optional

Table 4

Table 4 · Where to start

The 3 entries a post office counter clerk role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 7 skills that carry over

Skill Type

already held assist customers skill
already held characteristics of products knowledge
already held characteristics of services knowledge
already held communicate with customers skill
already held customer service knowledge
already held process payments skill
already held carry out active selling skill

12 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held distribute pensions optional
optional, not held handle registered mail optional
optional, not held register mail optional
optional, not held convert currency optional
optional, not held maintain store cleanliness optional
optional, not held offer financial services optional
optional, not held promote financial products optional
optional, not held sales argumentation optional
optional, not held advise on financial matters optional
optional, not held financial markets optional
optional, not held financial products optional
optional, not held types of pensions optional

25 held skills the post office counter clerk role does not ask for

Skill Type

not needed by the target role analyse call performance trends skill
not needed by the target role answer incoming calls skill
not needed by the target role call-centre technologies knowledge
not needed by the target role collect customer data skill
not needed by the target role communicate by telephone skill
not needed by the target role contact customers skill
not needed by the target role customer insight knowledge
not needed by the target role customer relationship management knowledge
not needed by the target role discern written communication skill
not needed by the target role draft corporate emails skill
not needed by the target role establish customer rapport skill
not needed by the target role follow up orders for customers skill
not needed by the target role guarantee customer satisfaction skill
not needed by the target role handle helpdesk problems skill
not needed by the target role improve customer interaction skill
not needed by the target role keep records of customer interaction skill
not needed by the target role knowledge base knowledge
not needed by the target role measure customer feedback skill
not needed by the target role notify customers on special offers skill
not needed by the target role perform customer management skill
not needed by the target role prepare correspondence for customers skill
not needed by the target role provide customer follow-up skill
not needed by the target role provide customers with order information skill
not needed by the target role provide customers with price information skill
not needed by the target role use databases skill

4 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

optional, not held sales argumentation optional
optional, not held financial markets optional
optional, not held financial products optional
optional, not held types of pensions optional

Index

Other moves recorded from customer contact centre information clerk

Full index of moves from customer contact centre information clerk

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.