Table 1Transition record

ICT operations managertoshop supervisor

A ICT operations manager already meets 27% of what the shop supervisor role asks for. The move turns on 7 required skills not yet in the profile.

From ICT operations manager

27%

Overlap1

To shop supervisor

6 Skills carried over

7 Required, not held

67 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 67

This move: 67 of 100 · substantial

1 Share of the shop supervisor role’s weighted skill requirement already met by the ICT operations manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 6 skills that carry over, these are the ones fewest other occupations ask for. A shop supervisor role needs them, and most people applying for one will not have them already. This is the part of a ICT operations manager background worth leading with.

Skill the target role also needs Area

already held improve business processes management skills
already held maintain relationship with suppliers communication, collaboration and creativity
already held recruit employees management skills
already held train employees communication, collaboration and creativity
already held manage budgets management skills
already held manage staff management skills

All 6 carried skills, including the 4 the shop supervisor role treats as required.

Table 3

Table 3 · What you would need to learn

The 23 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 management skills 2 required, 4 supplementary

required, not held oversee promotional sales prices required
required, not held monitor customer service required

optional, not held manage inventory optional
optional, not held supervise sales activities optional
optional, not held manage revenue optional
optional, not held plan marketing strategy optional

02 information skills 2 required, 3 supplementary

required, not held monitor proper product handling required
required, not held control of expenses required

optional, not held maintain transaction's reports optional
optional, not held set up pricing strategies optional
optional, not held analyse consumer buying trends optional

03 assisting and caring 2 required, 1 supplementary

required, not held ensure compliance with purchasing and contracting regulations required
required, not held apply company policies required

optional, not held manage theft prevention optional

04 services 1 required

required, not held health, safety and hygiene legislation required

05 communication, collaboration and creativity 5 supplementary

optional, not held investigate customer complaints of food products optional
optional, not held organise product display optional
optional, not held maximise sales revenues optional
optional, not held order supplies optional
optional, not held write work-related reports optional

06 business, administration and law 3 supplementary

optional, not held product comprehension optional
optional, not held accounting techniques optional
optional, not held market research optional

Table 4

Table 4 · Where to start

The 3 entries a shop supervisor role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 6 skills that carry over

Skill Type

already held manage budgets skill
already held manage staff skill
already held recruit employees skill
already held train employees skill
already held improve business processes skill
already held maintain relationship with suppliers skill

16 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held investigate customer complaints of food products optional
optional, not held maintain transaction's reports optional
optional, not held manage inventory optional
optional, not held organise product display optional
optional, not held product comprehension optional
optional, not held set up pricing strategies optional
optional, not held supervise sales activities optional
optional, not held accounting techniques optional
optional, not held analyse consumer buying trends optional
optional, not held manage revenue optional
optional, not held manage theft prevention optional
optional, not held market research optional
optional, not held maximise sales revenues optional
optional, not held order supplies optional
optional, not held plan marketing strategy optional
optional, not held write work-related reports optional

35 held skills the shop supervisor role does not ask for

Skill Type

not needed by the target role ICT process quality models knowledge
not needed by the target role apply organisational techniques skill
not needed by the target role attend to ICT systems quality skill
not needed by the target role comply with legal regulations skill
not needed by the target role contract law knowledge
not needed by the target role coordinate technological activities skill
not needed by the target role core banking software knowledge
not needed by the target role crowdsourcing strategy knowledge
not needed by the target role define technology strategy skill
not needed by the target role design process skill
not needed by the target role develop ICT workflow skill
not needed by the target role develop information standards skill
not needed by the target role digital systems knowledge
not needed by the target role engineering processes knowledge
not needed by the target role hardware components knowledge
not needed by the target role hardware components suppliers knowledge
not needed by the target role implement ICT risk management skill
not needed by the target role implement ICT security policies skill
not needed by the target role implement a virtual private network skill
not needed by the target role innovation processes knowledge
not needed by the target role insourcing strategy knowledge
not needed by the target role manage changes in ICT system skill
not needed by the target role manage contracts skill
not needed by the target role operations management knowledge
not needed by the target role outsourcing strategy knowledge
not needed by the target role oversee quality control skill
not needed by the target role perform procurement processes skill
not needed by the target role perform project management skill
not needed by the target role provide cost benefit analysis reports skill
not needed by the target role software components libraries knowledge
not needed by the target role software components suppliers knowledge
not needed by the target role systems development life-cycle knowledge
not needed by the target role track key performance indicators skill
not needed by the target role use ICT ticketing system skill
not needed by the target role use different communication channels skill

4 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held health, safety and hygiene legislation required
optional, not held product comprehension optional
optional, not held accounting techniques optional
optional, not held market research optional

Index

Other moves recorded from ICT operations manager

Full index of moves from ICT operations manager

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.