Table 1Transition record

secretarytooffice clerk

A secretary already meets 52% of what the office clerk role asks for. The move turns on 11 required skills not yet in the profile.

From secretary

52%

Overlap1

To office clerk

22 Skills carried over

11 Required, not held

55.5 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 55.5

This move: 55.5 of 100 · substantial

1 Share of the office clerk role’s weighted skill requirement already met by the secretary profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 22 skills that carry over, these are the ones fewest other occupations ask for. A office clerk role needs them, and most people applying for one will not have them already. This is the part of a secretary background worth leading with.

Skill the target role also needs Area

already held monitor staff absences information skills
already held use personal organization software working with computers
already held organise facilities for office personnel management skills
already held draft corporate emails communication, collaboration and creativity
already held file documents information skills
already held fill out forms information skills

All 22 carried skills, including the 15 the office clerk role treats as required.

Table 3

Table 3 · What you would need to learn

The 26 missing skills fall into 9 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 communication, collaboration and creativity 4 required, 1 supplementary

required, not held align content with form required
required, not held apply grammar and spelling rules required
required, not held communicate with customers required
required, not held use different communication channels required

optional, not held communicate with customer service department optional

02 information skills 3 required, 5 supplementary

required, not held facilitate access to information required
required, not held maintain correspondence records required
required, not held process data required

optional, not held manage digital archives optional
optional, not held ensure proper document management optional
optional, not held keep records of customer interaction optional
optional, not held maintain inventory of office supplies optional
optional, not held translate keywords into full texts optional

03 handling and moving 2 required, 1 supplementary

required, not held route correspondence to business departments required
required, not held handle delivered packages required

optional, not held perform cleaning duties optional

04 management skills 1 required, 2 supplementary

required, not held prepare correspondence for customers required

optional, not held process customer orders optional
optional, not held use free typing techniques optional

05 information and communication technologies (icts) 1 required

required, not held information confidentiality required

06 assisting and caring 2 supplementary

optional, not held respect data protection principles optional
optional, not held serve beverages optional

3 further areas in the appendix

Table 4

Table 4 · Where to start

The 3 entries a office clerk role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 22 skills that carry over

Skill Type

already held communicate by telephone skill
already held company policies knowledge
already held deliver correspondence skill
already held disseminate internal communications skill
already held disseminate messages to people skill
already held file documents skill
already held fill out forms skill
already held handle mail skill
already held manage digital documents skill
already held organise business documents skill
already held organise facilities for office personnel skill
already held perform office routine activities skill
already held process commissioned instructions skill
already held use office systems skill
already held use spreadsheets software skill
already held accounting techniques knowledge
already held draft corporate emails skill
already held issue sales invoices skill
already held maintain internal communication systems skill
already held monitor staff absences skill
already held use microsoft office skill
already held use personal organization software skill

The 3 learning areas not shown above

Skill to acquire Tier

07 working with computers 2 supplementary

optional, not held digitise documents optional
optional, not held use software for data preservation optional

08 arts and humanities 1 supplementary

optional, not held transcription methods optional

09 social sciences, journalism and information 1 supplementary

optional, not held document sharing procedures optional

15 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held communicate with customer service department optional
optional, not held manage digital archives optional
optional, not held respect data protection principles optional
optional, not held serve beverages optional
optional, not held digitise documents optional
optional, not held document sharing procedures optional
optional, not held ensure proper document management optional
optional, not held keep records of customer interaction optional
optional, not held maintain inventory of office supplies optional
optional, not held perform cleaning duties optional
optional, not held process customer orders optional
optional, not held transcription methods optional
optional, not held translate keywords into full texts optional
optional, not held use free typing techniques optional
optional, not held use software for data preservation optional

21 held skills the office clerk role does not ask for

Skill Type

not needed by the target role administer appointments skill
not needed by the target role communicate schedules to the people concerned skill
not needed by the target role demonstrate professional attitude to clients skill
not needed by the target role develop documentation in accordance with legal requirements skill
not needed by the target role education administration knowledge
not needed by the target role education law knowledge
not needed by the target role handle financial transactions skill
not needed by the target role handle petty cash skill
not needed by the target role keep task records skill
not needed by the target role labour law knowledge
not needed by the target role liaise with typists skill
not needed by the target role manage accounts skill
not needed by the target role manage budgets skill
not needed by the target role manage needs for stationery items skill
not needed by the target role manage online content skill
not needed by the target role manage personnel agenda skill
not needed by the target role organise travel arrangements for staff skill
not needed by the target role place orders for printed paper goods skill
not needed by the target role prepare presentation material skill
not needed by the target role use word processing software skill
not needed by the target role write meeting reports skill

3 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held information confidentiality required
optional, not held document sharing procedures optional
optional, not held transcription methods optional

Index

Other moves recorded from secretary

Full index of moves from secretary

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.