steward/stewardesstoground steward/ground stewardess
A steward/stewardess already meets 45% of what the ground steward/ground stewardess role asks for. The move turns on 4 required skills not yet in the profile.
45%
53.5/ 100
1 Share of the ground steward/ground stewardess role’s weighted skill requirement already met by the steward/stewardess profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.
Why this move works
A ground steward/ground stewardess role treats 5 of its required skills as things a steward/stewardess already does. These are the ones it depends on most.
- air transport law
- assist passengers
- maintain customer service
- manage the customer experience
- tolerate stress
What stands in the way is 4 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 9 skills that carry over, these are the ones fewest other occupations ask for. A ground steward/ground stewardess role needs them, and most people applying for one will not have them already. This is the part of a steward/stewardess background worth leading with.
- already held manage the customer experience assisting and caring
- already held assist passengers assisting and caring
- already held air transport law business, administration and law
- already held upsell products communication, collaboration and creativity
- already held assist clients with special needs communication, collaboration and creativity
- already held handle customer complaints communication, collaboration and creativity
All 9 carried skills, including the 5 the ground steward/ground stewardess role treats as required.
Table 3 · What you would need to learn
The 15 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.
- required, not held check in passengers required
- optional, not held board aircraft passengers optional
- optional, not held assist VIP guests optional
- optional, not held assist customers optional
- optional, not held conduct airport security screening optional
- optional, not held conduct security screenings optional
- optional, not held guarantee customer satisfaction optional
- required, not held communicate with customers required
- optional, not held communicate by telephone optional
- optional, not held sell tickets optional
- required, not held check in luggage required
- required, not held air passenger behaviour required
- optional, not held ensure flights run to schedule optional
- optional, not held process booking optional
- optional, not held customer service optional
Table 4 · Where to start
The 3 entries a ground steward/ground stewardess role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 air passenger behaviour knowledge · occupation specific
- 02 check in luggage skill · occupation specific
- 03 check in passengers skill · occupation specific
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 9 skills that carry over
- already held air transport law knowledge
- already held assist passengers skill
- already held maintain customer service skill
- already held manage the customer experience skill
- already held tolerate stress skill
- already held assist clients with special needs skill
- already held handle customer complaints skill
- already held maintain relationship with customers skill
- already held upsell products skill
11 supplementary skills, helpful but not required
- optional, not held board aircraft passengers optional
- optional, not held assist VIP guests optional
- optional, not held assist customers optional
- optional, not held conduct airport security screening optional
- optional, not held conduct security screenings optional
- optional, not held customer service optional
- optional, not held ensure flights run to schedule optional
- optional, not held guarantee customer satisfaction optional
- optional, not held communicate by telephone optional
- optional, not held process booking optional
- optional, not held sell tickets optional
60 held skills the ground steward/ground stewardess role does not ask for
- not needed by the target role act reliably skill
- not needed by the target role airport planning knowledge
- not needed by the target role analyse work-related written reports skill
- not needed by the target role answer questions about the train transport service skill
- not needed by the target role apply transportation management concepts skill
- not needed by the target role assist passengers in emergency situations skill
- not needed by the target role assist passengers with timetable information skill
- not needed by the target role be friendly to passengers skill
- not needed by the target role carry out pre-flight duties skill
- not needed by the target role check carriages skill
- not needed by the target role check passenger tickets skill
- not needed by the target role common aviation safety regulations knowledge
- not needed by the target role communicate reports provided by passengers skill
- not needed by the target role communicate verbal instructions skill
- not needed by the target role comply with food safety and hygiene skill
- not needed by the target role conduct full-scale emergency plan exercises skill
- not needed by the target role deal with challenging work conditions skill
- not needed by the target role deliver outstanding service skill
- not needed by the target role demonstrate emergency procedures skill
- not needed by the target role distribute local information materials skill
- not needed by the target role execute flight plans skill
- not needed by the target role facilitate safe disembarkation of passengers skill
- not needed by the target role follow verbal instructions skill
- not needed by the target role give instructions to staff skill
- not needed by the target role greet guests skill
- not needed by the target role handle financial transactions skill
- not needed by the target role handle guest luggage skill
- not needed by the target role handle stressful situations in the work place skill
- not needed by the target role handle veterinary emergencies skill
- not needed by the target role have computer literacy skill
- not needed by the target role health and safety measures in transportation knowledge
- not needed by the target role help to control passenger behaviour during emergency situations skill
- not needed by the target role identify customer's needs skill
- not needed by the target role implement marketing strategies skill
- not needed by the target role implement sales strategies skill
- not needed by the target role inspect cabin service equipment skill
- not needed by the target role maintain stock supplies for guest cabin skill
- not needed by the target role maintain vessel safety and emergency equipment skill
- not needed by the target role manage lost and found articles skill
- not needed by the target role manage on board hazards skill
20 further entries not listed here
2 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- required, not held air passenger behaviour required
- optional, not held customer service optional
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.