Table 1Transition record

steward/stewardesstohotel concierge

A steward/stewardess already meets 58% of what the hotel concierge role asks for. The move turns on 2 required skills not yet in the profile.

From steward/stewardess

58%

Overlap1

To hotel concierge

10 Skills carried over

2 Required, not held

40.3 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 40.3

This move: 40.3 of 100 · moderate

1 Share of the hotel concierge role’s weighted skill requirement already met by the steward/stewardess profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 10 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a steward/stewardess background worth leading with.

Skill the target role also needs Area

already held distribute local information materials communication, collaboration and creativity
already held assist clients with special needs communication, collaboration and creativity
already held greet guests assisting and caring
already held comply with food safety and hygiene assisting and caring
already held implement sales strategies communication, collaboration and creativity
already held handle customer complaints communication, collaboration and creativity

All 10 carried skills, including the 7 the hotel concierge role treats as required.

Table 3

Table 3 · What you would need to learn

The 13 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 assisting and caring 2 required, 3 supplementary

required, not held assist at check-in required
required, not held provide tourism related information required

optional, not held detect drug abuse optional
optional, not held ensure the privacy of guests optional
optional, not held handle personal identifiable information optional

02 information skills 3 supplementary

optional, not held assess cleanliness of areas optional
optional, not held maintain incident reporting records optional
optional, not held process reservations optional

03 management skills 2 supplementary

optional, not held maintain reception area optional
optional, not held deliver correspondence optional

04 communication, collaboration and creativity 1 supplementary

optional, not held take room service orders optional

05 handling and moving 1 supplementary

optional, not held handover the service area optional

06 services 1 supplementary

optional, not held property management software optional

Table 4

Table 4 · Where to start

The 2 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 10 skills that carry over

Skill Type

already held assist clients with special needs skill
already held comply with food safety and hygiene skill
already held greet guests skill
already held handle customer complaints skill
already held identify customer's needs skill
already held maintain customer service skill
already held maintain relationship with customers skill
already held distribute local information materials skill
already held implement marketing strategies skill
already held implement sales strategies skill

11 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held maintain reception area optional
optional, not held handover the service area optional
optional, not held property management software optional
optional, not held take room service orders optional
optional, not held assess cleanliness of areas optional
optional, not held deliver correspondence optional
optional, not held detect drug abuse optional
optional, not held ensure the privacy of guests optional
optional, not held handle personal identifiable information optional
optional, not held maintain incident reporting records optional
optional, not held process reservations optional

59 held skills the hotel concierge role does not ask for

Skill Type

not needed by the target role act reliably skill
not needed by the target role air transport law knowledge
not needed by the target role airport planning knowledge
not needed by the target role analyse work-related written reports skill
not needed by the target role answer questions about the train transport service skill
not needed by the target role apply transportation management concepts skill
not needed by the target role assist passengers skill
not needed by the target role assist passengers in emergency situations skill
not needed by the target role assist passengers with timetable information skill
not needed by the target role be friendly to passengers skill
not needed by the target role carry out pre-flight duties skill
not needed by the target role check carriages skill
not needed by the target role check passenger tickets skill
not needed by the target role common aviation safety regulations knowledge
not needed by the target role communicate reports provided by passengers skill
not needed by the target role communicate verbal instructions skill
not needed by the target role conduct full-scale emergency plan exercises skill
not needed by the target role deal with challenging work conditions skill
not needed by the target role deliver outstanding service skill
not needed by the target role demonstrate emergency procedures skill
not needed by the target role execute flight plans skill
not needed by the target role facilitate safe disembarkation of passengers skill
not needed by the target role follow verbal instructions skill
not needed by the target role give instructions to staff skill
not needed by the target role handle financial transactions skill
not needed by the target role handle guest luggage skill
not needed by the target role handle stressful situations in the work place skill
not needed by the target role handle veterinary emergencies skill
not needed by the target role have computer literacy skill
not needed by the target role health and safety measures in transportation knowledge
not needed by the target role help to control passenger behaviour during emergency situations skill
not needed by the target role inspect cabin service equipment skill
not needed by the target role maintain stock supplies for guest cabin skill
not needed by the target role maintain vessel safety and emergency equipment skill
not needed by the target role manage lost and found articles skill
not needed by the target role manage on board hazards skill
not needed by the target role manage the customer experience skill
not needed by the target role oversee guest laundry service skill
not needed by the target role perform routine flight operations checks skill
not needed by the target role perform services in a flexible manner skill

19 further entries not listed here

1 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

optional, not held property management software optional

Index

Other moves recorded from steward/stewardess

Full index of moves from steward/stewardess

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.