ticket sales agenttoticket issuing clerk
A ticket sales agent already meets 33% of what the ticket issuing clerk role asks for. The move turns on 27 required skills not yet in the profile.
33%
76.3/ 100
1 Share of the ticket issuing clerk role’s weighted skill requirement already met by the ticket sales agent profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.
Why this move works
A ticket issuing clerk role treats 15 of its required skills as things a ticket sales agent already does. These are the ones it depends on most.
- assist clients with special needs
- cancellation policies of service providers
- communicate with customers
- handle personal identifiable information
- have computer literacy
- inform customers of activity changes
What stands in the way is 27 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 17 skills that carry over, these are the ones fewest other occupations ask for. A ticket issuing clerk role needs them, and most people applying for one will not have them already. This is the part of a ticket sales agent background worth leading with.
- already held cancellation policies of service providers business, administration and law
- already held stay up-to-date with current events information skills
- already held keep up to date on local events information skills
- already held inform customers of activity changes assisting and caring
- already held quote prices assisting and caring
- already held sell tickets communication, collaboration and creativity
All 17 carried skills, including the 15 the ticket issuing clerk role treats as required.
Table 3 · What you would need to learn
The 39 missing skills fall into 10 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.
- required, not held carry out active selling required
- required, not held carry out order intake required
- required, not held demonstrate products' features required
- required, not held identify customer's needs required
- required, not held provide customer guidance on product selection required
- required, not held use different communication channels required
- optional, not held advertise sport venue optional
- optional, not held promote cultural venue events optional
- optional, not held promote event optional
- optional, not held promote recreation activities optional
- optional, not held develop promotional tools optional
- required, not held issue sales invoices required
- required, not held operate cash register required
- required, not held plan aftersales arrangements required
- required, not held process refunds required
- required, not held organise storage facilities required
- optional, not held handle multiple orders simultaneously optional
- required, not held guarantee customer satisfaction required
- required, not held prevent shoplifting required
- required, not held ensure compliance with legal requirements required
- required, not held provide customer follow-up services required
- optional, not held assist customers optional
- optional, not held check tickets at venue entry optional
- required, not held examine merchandise required
- required, not held monitor stock level required
- required, not held apply numeracy skills required
- required, not held monitor ticketing required
- required, not held characteristics of services required
- required, not held product comprehension required
- required, not held sales argumentation required
- optional, not held advertising techniques optional
- required, not held carry out products preparation required
- required, not held maintain store cleanliness required
- required, not held stock shelves required
4 further areas in the appendix
Table 4 · Where to start
The 3 entries a ticket issuing clerk role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 carry out active selling skill · sector specific
- 02 carry out order intake skill · sector specific
- 03 carry out products preparation skill · sector specific
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 17 skills that carry over
- already held assist clients with special needs skill
- already held cancellation policies of service providers knowledge
- already held communicate with customers skill
- already held handle personal identifiable information skill
- already held have computer literacy skill
- already held inform customers of activity changes skill
- already held keep up to date on local events skill
- already held maintain customer records skill
- already held maintain customer service skill
- already held process booking skill
- already held process payments skill
- already held quote prices skill
- already held respond to customers' inquiries skill
- already held sell tickets skill
- already held upsell products skill
- already held speak different languages skill
- already held stay up-to-date with current events skill
The 4 learning areas not shown above
- required, not held characteristics of products required
- required, not held e-commerce systems required
- optional, not held sporting events optional
- optional, not held recreation activities optional
- optional, not held cultural projects optional
12 supplementary skills, helpful but not required
- optional, not held advertise sport venue optional
- optional, not held assist customers optional
- optional, not held check tickets at venue entry optional
- optional, not held cultural projects optional
- optional, not held promote cultural venue events optional
- optional, not held promote event optional
- optional, not held promote recreation activities optional
- optional, not held sporting events optional
- optional, not held advertising techniques optional
- optional, not held develop promotional tools optional
- optional, not held handle multiple orders simultaneously optional
- optional, not held recreation activities optional
5 held skills the ticket issuing clerk role does not ask for
- not needed by the target role apply foreign languages in tourism skill
- not needed by the target role assist customers with self-service ticketing machines skill
- not needed by the target role comply with food safety and hygiene skill
- not needed by the target role provide tourism related information skill
- not needed by the target role use global distribution system skill
9 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- required, not held characteristics of products required
- required, not held characteristics of services required
- required, not held e-commerce systems required
- required, not held product comprehension required
- required, not held sales argumentation required
- optional, not held cultural projects optional
- optional, not held sporting events optional
- optional, not held advertising techniques optional
- optional, not held recreation activities optional
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.