Career Overlap Transition record Edition 1 · ESCO v1.2.1
Table 1Transition record

ticket sales agenttotourist information officer

A ticket sales agent already meets 33% of what the tourist information officer role asks for. The move turns on 14 required skills not yet in the profile.

From ticket sales agent
33%
Overlap1
To tourist information officer
12 Skills carried over
14 Required, not held
72.3 Difficulty2
Career overlap Distant match

33%

Learning distance Substantial retraining

72.3/ 100

1 Share of the tourist information officer role’s weighted skill requirement already met by the ticket sales agent profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Why

Why this move works

A tourist information officer role treats 10 of its required skills as things a ticket sales agent already does. These are the ones it depends on most.

  • apply foreign languages in tourism
  • communicate with customers
  • comply with food safety and hygiene
  • handle personal identifiable information
  • maintain customer records
  • maintain customer service

What stands in the way is 14 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 12 skills that carry over, these are the ones fewest other occupations ask for. A tourist information officer role needs them, and most people applying for one will not have them already. This is the part of a ticket sales agent background worth leading with.

Skill the target role also needs Area
  • already held quote prices assisting and caring
  • already held sell tickets communication, collaboration and creativity
  • already held apply foreign languages in tourism communication, collaboration and creativity
  • already held handle personal identifiable information assisting and caring
  • already held process booking information skills
  • already held provide tourism related information assisting and caring

All 12 carried skills, including the 10 the tourist information officer role treats as required.

Table 3

Table 3 · What you would need to learn

The 35 missing skills fall into 8 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier
01 communication, collaboration and creativity 7 required, 9 supplementary
  • required, not held build a network of suppliers in tourism required
  • required, not held coordinate efforts of stakeholders for destination promotion required
  • required, not held demonstrate intercultural competences in hospitality services required
  • required, not held develop tourist information materials required
  • required, not held distribute local information materials required
  • required, not held identify customer's needs required
  • required, not held produce content for tourism brochures required
  • optional, not held educate on sustainable tourism optional
  • optional, not held engage local communities in the management of natural protected areas optional
  • optional, not held sell souvenirs optional
  • optional, not held support community-based tourism optional
  • optional, not held work in a hospitality team optional
  • optional, not held apply social media marketing optional
  • optional, not held build business relationships optional
  • optional, not held ensure client orientation optional
  • optional, not held perform services in a flexible manner optional
02 assisting and caring 2 required, 1 supplementary
  • required, not held provide directions to guests required
  • required, not held assist visitors required
  • optional, not held support local tourism optional
03 information skills 2 required, 1 supplementary
  • required, not held collect tourist information required
  • required, not held process reservations required
  • optional, not held manage visitor flows in natural protected areas optional
04 services 2 required
  • required, not held geographical areas relevant to tourism required
  • required, not held local area tourism industry required
05 management skills 1 required, 2 supplementary
  • required, not held devise special promotions required
  • optional, not held manage conservation of natural and cultural heritage optional
  • optional, not held organise cultural events optional
06 working with computers 4 supplementary
  • optional, not held improve customer traveling experiences with augmented reality optional
  • optional, not held integrate content into output media optional
  • optional, not held promote virtual reality travelling experiences optional
  • optional, not held use e-tourism platforms optional

2 further areas in the appendix

Table 4

Table 4 · Where to start

The 3 entries a tourist information officer role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 12 skills that carry over
Skill Type
  • already held apply foreign languages in tourism skill
  • already held communicate with customers skill
  • already held comply with food safety and hygiene skill
  • already held handle personal identifiable information skill
  • already held maintain customer records skill
  • already held maintain customer service skill
  • already held process booking skill
  • already held provide tourism related information skill
  • already held quote prices skill
  • already held respond to customers' inquiries skill
  • already held process payments skill
  • already held sell tickets skill
The 2 learning areas not shown above
Skill to acquire Tier
07 information and communication technologies (icts) 3 supplementary
  • optional, not held self-service technologies in tourism optional
  • optional, not held augmented reality optional
  • optional, not held virtual reality optional
08 natural sciences, mathematics and statistics 1 supplementary
  • optional, not held ecotourism optional
21 supplementary skills, helpful but not required
Skill to acquire Tier
  • optional, not held ecotourism optional
  • optional, not held educate on sustainable tourism optional
  • optional, not held engage local communities in the management of natural protected areas optional
  • optional, not held improve customer traveling experiences with augmented reality optional
  • optional, not held integrate content into output media optional
  • optional, not held manage conservation of natural and cultural heritage optional
  • optional, not held manage visitor flows in natural protected areas optional
  • optional, not held organise cultural events optional
  • optional, not held promote virtual reality travelling experiences optional
  • optional, not held self-service technologies in tourism optional
  • optional, not held sell souvenirs optional
  • optional, not held support community-based tourism optional
  • optional, not held support local tourism optional
  • optional, not held use e-tourism platforms optional
  • optional, not held work in a hospitality team optional
  • optional, not held apply social media marketing optional
  • optional, not held augmented reality optional
  • optional, not held build business relationships optional
  • optional, not held ensure client orientation optional
  • optional, not held perform services in a flexible manner optional
  • optional, not held virtual reality optional
10 held skills the tourist information officer role does not ask for
Skill Type
  • not needed by the target role assist clients with special needs skill
  • not needed by the target role assist customers with self-service ticketing machines skill
  • not needed by the target role cancellation policies of service providers knowledge
  • not needed by the target role have computer literacy skill
  • not needed by the target role inform customers of activity changes skill
  • not needed by the target role keep up to date on local events skill
  • not needed by the target role speak different languages skill
  • not needed by the target role stay up-to-date with current events skill
  • not needed by the target role upsell products skill
  • not needed by the target role use global distribution system skill
6 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier
  • required, not held geographical areas relevant to tourism required
  • required, not held local area tourism industry required
  • optional, not held ecotourism optional
  • optional, not held self-service technologies in tourism optional
  • optional, not held augmented reality optional
  • optional, not held virtual reality optional
Index

Other moves recorded from ticket sales agent

Full index of moves from ticket sales agent

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.