Career Overlap Transition record Edition 1 · ESCO v1.2.1
Table 1Transition record

travel agenttohotel concierge

A travel agent already meets 53% of what the hotel concierge role asks for. The move turns on 3 required skills not yet in the profile.

From travel agent
53%
Overlap1
To hotel concierge
10 Skills carried over
3 Required, not held
43.4 Difficulty2
Career overlap Partial match

53%

Learning distance Real move, short list to learn

43.4/ 100

1 Share of the hotel concierge role’s weighted skill requirement already met by the travel agent profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Why

Why this move works

A hotel concierge role treats 6 of its required skills as things a travel agent already does. These are the ones it depends on most.

  • comply with food safety and hygiene
  • handle customer complaints
  • identify customer's needs
  • maintain customer service
  • maintain relationship with customers
  • provide tourism related information

What stands in the way is 3 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 10 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a travel agent background worth leading with.

Skill the target role also needs Area
  • already held ensure the privacy of guests assisting and caring
  • already held distribute local information materials communication, collaboration and creativity
  • already held provide tourism related information assisting and caring
  • already held comply with food safety and hygiene assisting and caring
  • already held implement sales strategies communication, collaboration and creativity
  • already held handle customer complaints communication, collaboration and creativity

All 10 carried skills, including the 6 the hotel concierge role treats as required.

Table 3

Table 3 · What you would need to learn

The 13 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier
01 assisting and caring 2 required, 2 supplementary
  • required, not held assist at check-in required
  • required, not held greet guests required
  • optional, not held detect drug abuse optional
  • optional, not held handle personal identifiable information optional
02 communication, collaboration and creativity 1 required, 1 supplementary
  • required, not held assist clients with special needs required
  • optional, not held take room service orders optional
03 information skills 3 supplementary
  • optional, not held assess cleanliness of areas optional
  • optional, not held maintain incident reporting records optional
  • optional, not held process reservations optional
04 management skills 2 supplementary
  • optional, not held maintain reception area optional
  • optional, not held deliver correspondence optional
05 handling and moving 1 supplementary
  • optional, not held handover the service area optional
06 services 1 supplementary
  • optional, not held property management software optional
Table 4

Table 4 · Where to start

The 3 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 10 skills that carry over
Skill Type
  • already held comply with food safety and hygiene skill
  • already held handle customer complaints skill
  • already held identify customer's needs skill
  • already held maintain customer service skill
  • already held maintain relationship with customers skill
  • already held provide tourism related information skill
  • already held distribute local information materials skill
  • already held ensure the privacy of guests skill
  • already held implement marketing strategies skill
  • already held implement sales strategies skill
10 supplementary skills, helpful but not required
Skill to acquire Tier
  • optional, not held maintain reception area optional
  • optional, not held handover the service area optional
  • optional, not held property management software optional
  • optional, not held take room service orders optional
  • optional, not held assess cleanliness of areas optional
  • optional, not held deliver correspondence optional
  • optional, not held detect drug abuse optional
  • optional, not held handle personal identifiable information optional
  • optional, not held maintain incident reporting records optional
  • optional, not held process reservations optional
48 held skills the hotel concierge role does not ask for
Skill Type
  • not needed by the target role achieve sales targets skill
  • not needed by the target role advertise travel insurance skill
  • not needed by the target role apply foreign languages in tourism skill
  • not needed by the target role augmented reality knowledge
  • not needed by the target role coordinate events skill
  • not needed by the target role develop inclusive communication material skill
  • not needed by the target role ecotourism knowledge
  • not needed by the target role educate on sustainable tourism skill
  • not needed by the target role engage local communities in the management of natural protected areas skill
  • not needed by the target role execute email marketing skill
  • not needed by the target role follow ethical code of conduct in tourism skill
  • not needed by the target role geographical areas relevant to tourism knowledge
  • not needed by the target role handle financial transactions skill
  • not needed by the target role improve customer traveling experiences with augmented reality skill
  • not needed by the target role maintain customer records skill
  • not needed by the target role maintain relationship with suppliers skill
  • not needed by the target role manage conservation of natural and cultural heritage skill
  • not needed by the target role manage database skill
  • not needed by the target role manage digital archives skill
  • not needed by the target role manage time in tourism skill
  • not needed by the target role manage visitor flows in natural protected areas skill
  • not needed by the target role measure customer feedback skill
  • not needed by the target role office software knowledge
  • not needed by the target role oversee all travel arrangements skill
  • not needed by the target role present reports skill
  • not needed by the target role process booking skill
  • not needed by the target role process payments skill
  • not needed by the target role produce content for tourism brochures skill
  • not needed by the target role promote the use of sustainable transport skill
  • not needed by the target role promote virtual reality travelling experiences skill
  • not needed by the target role provide customised products skill
  • not needed by the target role quote prices skill
  • not needed by the target role search databases skill
  • not needed by the target role self-service technologies in tourism knowledge
  • not needed by the target role sell tourist packages skill
  • not needed by the target role social media management knowledge
  • not needed by the target role support community-based tourism skill
  • not needed by the target role support local tourism skill
  • not needed by the target role upsell products skill
  • not needed by the target role use communication techniques skill

8 further entries not listed here

1 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier
  • optional, not held property management software optional
Index

Other moves recorded from travel agent

Full index of moves from travel agent

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.