Table 1Transition record

administrative assistanttoreceptionist

A administrative assistant already meets 33% of what the receptionist role asks for. The move turns on 9 required skills not yet in the profile.

From administrative assistant

33%

Overlap1

To receptionist

12 Skills carried over

9 Required, not held

64.9 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 64.9

This move: 64.9 of 100 · substantial

1 Share of the receptionist role’s weighted skill requirement already met by the administrative assistant profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 12 skills that carry over, these are the ones fewest other occupations ask for. A receptionist role needs them, and most people applying for one will not have them already. This is the part of a administrative assistant background worth leading with.

Skill the target role also needs Area

already held organise facilities for office personnel management skills
already held file documents information skills
already held disseminate internal communications communication, collaboration and creativity
already held disseminate messages to people management skills
already held deliver correspondence management skills
already held handle mail management skills

All 12 carried skills, including the 4 the receptionist role treats as required.

Table 3

Table 3 · What you would need to learn

The 23 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 communication, collaboration and creativity 3 required, 4 supplementary

required, not held communicate by telephone required
required, not held communicate verbal instructions required
required, not held communicate with customers required

optional, not held develop documentation in accordance with legal requirements optional
optional, not held handle customer complaints optional
optional, not held respond to customers' inquiries optional
optional, not held use different communication channels optional

02 assisting and caring 2 required, 3 supplementary

required, not held adhere to organisational guidelines required
required, not held greet guests required

optional, not held assist at check-in optional
optional, not held check tickets at venue entry optional
optional, not held screen clients optional

03 management skills 2 required, 1 supplementary

required, not held maintain reception area required
required, not held administer appointments required

optional, not held process payments optional

04 information skills 1 required, 5 supplementary

required, not held maintain logbooks required

optional, not held keep personal administration optional
optional, not held maintain correspondence records optional
optional, not held process booking optional
optional, not held process data optional
optional, not held register visitors optional

05 business, administration and law 1 required, 1 supplementary

required, not held customer service required

optional, not held office administration optional

Table 4

Table 4 · Where to start

The 3 entries a receptionist role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 12 skills that carry over

Skill Type

already held company policies knowledge
already held disseminate internal communications skill
already held disseminate messages to people skill
already held use microsoft office skill
already held accounting techniques knowledge
already held deliver correspondence skill
already held file documents skill
already held handle mail skill
already held handle petty cash skill
already held issue sales invoices skill
already held organise facilities for office personnel skill
already held use office systems skill

14 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held assist at check-in optional
optional, not held check tickets at venue entry optional
optional, not held office administration optional
optional, not held develop documentation in accordance with legal requirements optional
optional, not held handle customer complaints optional
optional, not held keep personal administration optional
optional, not held maintain correspondence records optional
optional, not held process booking optional
optional, not held process data optional
optional, not held process payments optional
optional, not held register visitors optional
optional, not held respond to customers' inquiries optional
optional, not held screen clients optional
optional, not held use different communication channels optional

29 held skills the receptionist role does not ask for

Skill Type

not needed by the target role business communication knowledge
not needed by the target role coordinate events skill
not needed by the target role create import-export commercial documentation skill
not needed by the target role disseminate general corporate information skill
not needed by the target role draft corporate emails skill
not needed by the target role ensure proper document management skill
not needed by the target role fill out forms skill
not needed by the target role fix meetings skill
not needed by the target role keep task records skill
not needed by the target role liaise with managers skill
not needed by the target role maintain internal communication systems skill
not needed by the target role maintain inventory of office supplies skill
not needed by the target role maintain statutory books skill
not needed by the target role manage digital documents skill
not needed by the target role manage personnel agenda skill
not needed by the target role monitor staff absences skill
not needed by the target role organise business documents skill
not needed by the target role organise travel arrangements for staff skill
not needed by the target role perform business research skill
not needed by the target role perform office routine activities skill
not needed by the target role plan schedule skill
not needed by the target role prepare presentation material skill
not needed by the target role process commissioned instructions skill
not needed by the target role provide customer follow-up services skill
not needed by the target role respect data protection principles skill
not needed by the target role speak different languages skill
not needed by the target role transcription methods knowledge
not needed by the target role use personal organization software skill
not needed by the target role use spreadsheets software skill

2 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held customer service required
optional, not held office administration optional

Index

Other moves recorded from administrative assistant

Full index of moves from administrative assistant

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.