Career Overlap Transition record Edition 1 · ESCO v1.2.1
Table 1Transition record

ground steward/ground stewardesstohotel concierge

A ground steward/ground stewardess already meets 29% of what the hotel concierge role asks for. The move turns on 5 required skills not yet in the profile.

From ground steward/ground stewardess
29%
Overlap1
To hotel concierge
4 Skills carried over
5 Required, not held
63.8 Difficulty2
Career overlap Distant match

29%

Learning distance Substantial retraining

63.8/ 100

1 Share of the hotel concierge role’s weighted skill requirement already met by the ground steward/ground stewardess profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Why

Why this move works

A hotel concierge role treats 4 of its required skills as things a ground steward/ground stewardess already does. These are the ones it depends on most.

  • assist clients with special needs
  • handle customer complaints
  • maintain customer service
  • maintain relationship with customers

What stands in the way is 5 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 4 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a ground steward/ground stewardess background worth leading with.

Skill the target role also needs Area
  • already held assist clients with special needs communication, collaboration and creativity
  • already held handle customer complaints communication, collaboration and creativity
  • already held maintain customer service communication, collaboration and creativity
  • already held maintain relationship with customers communication, collaboration and creativity

All 4 carried skills, including the 4 the hotel concierge role treats as required.

Table 3

Table 3 · What you would need to learn

The 19 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier
01 assisting and caring 4 required, 3 supplementary
  • required, not held assist at check-in required
  • required, not held provide tourism related information required
  • required, not held comply with food safety and hygiene required
  • required, not held greet guests required
  • optional, not held detect drug abuse optional
  • optional, not held ensure the privacy of guests optional
  • optional, not held handle personal identifiable information optional
02 communication, collaboration and creativity 1 required, 4 supplementary
  • required, not held identify customer's needs required
  • optional, not held distribute local information materials optional
  • optional, not held implement sales strategies optional
  • optional, not held take room service orders optional
  • optional, not held implement marketing strategies optional
03 information skills 3 supplementary
  • optional, not held assess cleanliness of areas optional
  • optional, not held maintain incident reporting records optional
  • optional, not held process reservations optional
04 management skills 2 supplementary
  • optional, not held maintain reception area optional
  • optional, not held deliver correspondence optional
05 handling and moving 1 supplementary
  • optional, not held handover the service area optional
06 services 1 supplementary
  • optional, not held property management software optional
Table 4

Table 4 · Where to start

The 3 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 4 skills that carry over
Skill Type
  • already held assist clients with special needs skill
  • already held handle customer complaints skill
  • already held maintain customer service skill
  • already held maintain relationship with customers skill
14 supplementary skills, helpful but not required
Skill to acquire Tier
  • optional, not held maintain reception area optional
  • optional, not held distribute local information materials optional
  • optional, not held handover the service area optional
  • optional, not held implement sales strategies optional
  • optional, not held property management software optional
  • optional, not held take room service orders optional
  • optional, not held assess cleanliness of areas optional
  • optional, not held deliver correspondence optional
  • optional, not held detect drug abuse optional
  • optional, not held ensure the privacy of guests optional
  • optional, not held handle personal identifiable information optional
  • optional, not held implement marketing strategies optional
  • optional, not held maintain incident reporting records optional
  • optional, not held process reservations optional
20 held skills the hotel concierge role does not ask for
Skill Type
  • not needed by the target role air passenger behaviour knowledge
  • not needed by the target role air transport law knowledge
  • not needed by the target role assist VIP guests skill
  • not needed by the target role assist customers skill
  • not needed by the target role assist passengers skill
  • not needed by the target role board aircraft passengers skill
  • not needed by the target role check in luggage skill
  • not needed by the target role check in passengers skill
  • not needed by the target role communicate by telephone skill
  • not needed by the target role communicate with customers skill
  • not needed by the target role conduct airport security screening skill
  • not needed by the target role conduct security screenings skill
  • not needed by the target role customer service knowledge
  • not needed by the target role ensure flights run to schedule skill
  • not needed by the target role guarantee customer satisfaction skill
  • not needed by the target role manage the customer experience skill
  • not needed by the target role process booking skill
  • not needed by the target role sell tickets skill
  • not needed by the target role tolerate stress skill
  • not needed by the target role upsell products skill
1 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier
  • optional, not held property management software optional
Index

Other moves recorded from ground steward/ground stewardess

Full index of moves from ground steward/ground stewardess

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.