Table 1Transition record

receptionisttohospitality establishment receptionist

A receptionist already meets 25% of what the hospitality establishment receptionist role asks for. The move turns on 14 required skills not yet in the profile.

From receptionist

25%

Overlap1

To hospitality establishment receptionist

6 Skills carried over

14 Required, not held

73.6 Difficulty2

Career overlap Distant match

25%

Learning distance Substantial retraining

73.6/ 100

Easy adjacentmoderatesubstantialcareer change Hard

1 Share of the hospitality establishment receptionist role’s weighted skill requirement already met by the receptionist profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Why

Why this move works

A hospitality establishment receptionist role treats 6 of its required skills as things a receptionist already does. These are the ones it depends on most.

assist at check-in
greet guests
handle customer complaints
maintain reception area
process booking
process payments

What stands in the way is 14 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 6 skills that carry over, these are the ones fewest other occupations ask for. A hospitality establishment receptionist role needs them, and most people applying for one will not have them already. This is the part of a receptionist background worth leading with.

Skill the target role also needs Area

already held maintain reception area management skills
already held assist at check-in assisting and caring
already held process booking information skills
already held greet guests assisting and caring
already held process payments management skills
already held handle customer complaints communication, collaboration and creativity

All 6 carried skills, including the 6 the hospitality establishment receptionist role treats as required.

Table 3

Table 3 · What you would need to learn

The 25 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 communication, collaboration and creativity 6 required, 3 supplementary

required, not held identify customer's needs required
required, not held implement sales strategies required
required, not held maintain relationship with customers required
required, not held assist clients with special needs required
required, not held implement marketing strategies required
required, not held maintain customer service required

optional, not held distribute local information materials optional
optional, not held take room service orders optional
optional, not held train reception staff optional

02 assisting and caring 5 required, 2 supplementary

required, not held deal with departures in accommodation required
required, not held explain features in accommodation venue required
required, not held provide tourism related information required
required, not held comply with food safety and hygiene required
required, not held deal with arrivals in accommodation required

optional, not held detect drug abuse optional
optional, not held ensure the privacy of guests optional

03 information skills 1 required, 4 supplementary

required, not held maintain customer records required

optional, not held assess cleanliness of areas optional
optional, not held carry out end of day accounts optional
optional, not held maintain incident reporting records optional
optional, not held process reservations optional

04 handling and moving 1 required, 1 supplementary

required, not held handover the service area required

optional, not held tend to clients' personal items optional

05 management skills 1 required

required, not held handle financial transactions required

06 services 1 supplementary

optional, not held property management software optional

Table 4

Table 4 · Where to start

The 3 entries a hospitality establishment receptionist role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 6 skills that carry over

Skill Type

already held assist at check-in skill
already held greet guests skill
already held handle customer complaints skill
already held maintain reception area skill
already held process booking skill
already held process payments skill

11 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held distribute local information materials optional
optional, not held property management software optional
optional, not held take room service orders optional
optional, not held tend to clients' personal items optional
optional, not held train reception staff optional
optional, not held assess cleanliness of areas optional
optional, not held carry out end of day accounts optional
optional, not held detect drug abuse optional
optional, not held ensure the privacy of guests optional
optional, not held maintain incident reporting records optional
optional, not held process reservations optional

29 held skills the hospitality establishment receptionist role does not ask for

Skill Type

not needed by the target role accounting techniques knowledge
not needed by the target role adhere to organisational guidelines skill
not needed by the target role administer appointments skill
not needed by the target role check tickets at venue entry skill
not needed by the target role communicate by telephone skill
not needed by the target role communicate verbal instructions skill
not needed by the target role communicate with customers skill
not needed by the target role company policies knowledge
not needed by the target role customer service knowledge
not needed by the target role deliver correspondence skill
not needed by the target role develop documentation in accordance with legal requirements skill
not needed by the target role disseminate internal communications skill
not needed by the target role disseminate messages to people skill
not needed by the target role file documents skill
not needed by the target role handle mail skill
not needed by the target role handle petty cash skill
not needed by the target role issue sales invoices skill
not needed by the target role keep personal administration skill
not needed by the target role maintain correspondence records skill
not needed by the target role maintain logbooks skill
not needed by the target role office administration knowledge
not needed by the target role organise facilities for office personnel skill
not needed by the target role process data skill
not needed by the target role register visitors skill
not needed by the target role respond to customers' inquiries skill
not needed by the target role screen clients skill
not needed by the target role use different communication channels skill
not needed by the target role use microsoft office skill
not needed by the target role use office systems skill

1 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

optional, not held property management software optional

Index

Other moves recorded from receptionist

Full index of moves from receptionist

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.