Table 1Transition record

receptionisttoveterinary receptionist

A receptionist already meets 22% of what the veterinary receptionist role asks for. The move turns on 19 required skills not yet in the profile.

From receptionist

22%

Overlap1

To veterinary receptionist

7 Skills carried over

19 Required, not held

80.5 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 80.5

This move: 80.5 of 100 · career change

1 Share of the veterinary receptionist role’s weighted skill requirement already met by the receptionist profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 7 skills that carry over, these are the ones fewest other occupations ask for. A veterinary receptionist role needs them, and most people applying for one will not have them already. This is the part of a receptionist background worth leading with.

Skill the target role also needs Area

already held maintain reception area management skills
already held process booking information skills
already held communicate by telephone communication, collaboration and creativity
already held process payments management skills
already held handle customer complaints communication, collaboration and creativity
already held communicate with customers communication, collaboration and creativity

All 7 carried skills, including the 7 the veterinary receptionist role treats as required.

Table 3

Table 3 · What you would need to learn

The 35 missing skills fall into 11 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 agriculture, forestry, fisheries and veterinary 4 required, 2 supplementary

required, not held biosecurity related to animals required
required, not held signs of animal illness required
required, not held veterinary terminology required
required, not held animal welfare required

optional, not held animal behaviour optional
optional, not held physiology of animals optional

02 assisting and caring 4 required

required, not held apply safe work practices in a veterinary setting required
required, not held provide support to veterinary clients required
required, not held deal with challenging people required
required, not held manage infection control in the facility required

03 information skills 3 required, 3 supplementary

required, not held maintain administrative records in the veterinary office required
required, not held manage animal biosecurity required
required, not held monitor the welfare of animals required

optional, not held calculate rates per hours optional
optional, not held maintain veterinary clinical records optional
optional, not held apply numeracy skills optional

04 handling and moving 3 required

required, not held apply animal hygiene practices required
required, not held manage veterinary practice waiting area required
required, not held handle veterinary emergencies required

05 management skills 2 required, 4 supplementary

required, not held receive veterinary clients and their animals for appointments required
required, not held perform multiple tasks at the same time required

optional, not held maintain stocks of veterinary materials optional
optional, not held make decisions regarding the animal's welfare optional
optional, not held manage a small-to-medium business optional
optional, not held handle financial transactions optional

06 business, administration and law 1 required

required, not held animal welfare legislation required

5 further areas in the appendix

Table 4

Table 4 · Where to start

The 3 entries a veterinary receptionist role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 7 skills that carry over

Skill Type

already held communicate by telephone skill
already held communicate with customers skill
already held handle customer complaints skill
already held maintain reception area skill
already held process booking skill
already held process payments skill
already held use different communication channels skill

The 5 learning areas not shown above

Skill to acquire Tier

07 services 1 required

required, not held safe work practices in a veterinary setting required

08 working with computers 1 required

required, not held have computer literacy required

09 communication, collaboration and creativity 5 supplementary

optional, not held sell veterinary materials optional
optional, not held collaborate with animal related professionals optional
optional, not held interview animal owners on animals' conditions optional
optional, not held address problems critically optional
optional, not held create solutions to problems optional

10 natural sciences, mathematics and statistics 1 supplementary

optional, not held anatomy of animals optional

11 working with machinery and specialised equipment 1 supplementary

optional, not held manage clinical environments optional

16 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held sell veterinary materials optional
optional, not held anatomy of animals optional
optional, not held animal behaviour optional
optional, not held calculate rates per hours optional
optional, not held collaborate with animal related professionals optional
optional, not held interview animal owners on animals' conditions optional
optional, not held maintain stocks of veterinary materials optional
optional, not held maintain veterinary clinical records optional
optional, not held make decisions regarding the animal's welfare optional
optional, not held manage a small-to-medium business optional
optional, not held manage clinical environments optional
optional, not held physiology of animals optional
optional, not held address problems critically optional
optional, not held apply numeracy skills optional
optional, not held create solutions to problems optional
optional, not held handle financial transactions optional

28 held skills the veterinary receptionist role does not ask for

Skill Type

not needed by the target role accounting techniques knowledge
not needed by the target role adhere to organisational guidelines skill
not needed by the target role administer appointments skill
not needed by the target role assist at check-in skill
not needed by the target role check tickets at venue entry skill
not needed by the target role communicate verbal instructions skill
not needed by the target role company policies knowledge
not needed by the target role customer service knowledge
not needed by the target role deliver correspondence skill
not needed by the target role develop documentation in accordance with legal requirements skill
not needed by the target role disseminate internal communications skill
not needed by the target role disseminate messages to people skill
not needed by the target role file documents skill
not needed by the target role greet guests skill
not needed by the target role handle mail skill
not needed by the target role handle petty cash skill
not needed by the target role issue sales invoices skill
not needed by the target role keep personal administration skill
not needed by the target role maintain correspondence records skill
not needed by the target role maintain logbooks skill
not needed by the target role office administration knowledge
not needed by the target role organise facilities for office personnel skill
not needed by the target role process data skill
not needed by the target role register visitors skill
not needed by the target role respond to customers' inquiries skill
not needed by the target role screen clients skill
not needed by the target role use microsoft office skill
not needed by the target role use office systems skill

9 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held biosecurity related to animals required
required, not held safe work practices in a veterinary setting required
required, not held signs of animal illness required
required, not held veterinary terminology required
required, not held animal welfare required
required, not held animal welfare legislation required
optional, not held anatomy of animals optional
optional, not held animal behaviour optional
optional, not held physiology of animals optional

Index

Other moves recorded from receptionist

Full index of moves from receptionist

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.