Table 1Transition record

receptionisttohotel concierge

A receptionist already meets 27% of what the hotel concierge role asks for. The move turns on 6 required skills not yet in the profile.

From receptionist

27%

Overlap1

To hotel concierge

5 Skills carried over

6 Required, not held

64.4 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 64.4

This move: 64.4 of 100 · substantial

1 Share of the hotel concierge role’s weighted skill requirement already met by the receptionist profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 5 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a receptionist background worth leading with.

Skill the target role also needs Area

already held maintain reception area management skills
already held deliver correspondence management skills
already held assist at check-in assisting and caring
already held greet guests assisting and caring
already held handle customer complaints communication, collaboration and creativity

All 5 carried skills, including the 3 the hotel concierge role treats as required.

Table 3

Table 3 · What you would need to learn

The 18 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 communication, collaboration and creativity 4 required, 4 supplementary

required, not held identify customer's needs required
required, not held maintain relationship with customers required
required, not held assist clients with special needs required
required, not held maintain customer service required

optional, not held distribute local information materials optional
optional, not held implement sales strategies optional
optional, not held take room service orders optional
optional, not held implement marketing strategies optional

02 assisting and caring 2 required, 3 supplementary

required, not held provide tourism related information required
required, not held comply with food safety and hygiene required

optional, not held detect drug abuse optional
optional, not held ensure the privacy of guests optional
optional, not held handle personal identifiable information optional

03 information skills 3 supplementary

optional, not held assess cleanliness of areas optional
optional, not held maintain incident reporting records optional
optional, not held process reservations optional

04 handling and moving 1 supplementary

optional, not held handover the service area optional

05 services 1 supplementary

optional, not held property management software optional

Table 4

Table 4 · Where to start

The 3 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 5 skills that carry over

Skill Type

already held assist at check-in skill
already held greet guests skill
already held handle customer complaints skill
already held deliver correspondence skill
already held maintain reception area skill

12 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held distribute local information materials optional
optional, not held handover the service area optional
optional, not held implement sales strategies optional
optional, not held property management software optional
optional, not held take room service orders optional
optional, not held assess cleanliness of areas optional
optional, not held detect drug abuse optional
optional, not held ensure the privacy of guests optional
optional, not held handle personal identifiable information optional
optional, not held implement marketing strategies optional
optional, not held maintain incident reporting records optional
optional, not held process reservations optional

30 held skills the hotel concierge role does not ask for

Skill Type

not needed by the target role accounting techniques knowledge
not needed by the target role adhere to organisational guidelines skill
not needed by the target role administer appointments skill
not needed by the target role check tickets at venue entry skill
not needed by the target role communicate by telephone skill
not needed by the target role communicate verbal instructions skill
not needed by the target role communicate with customers skill
not needed by the target role company policies knowledge
not needed by the target role customer service knowledge
not needed by the target role develop documentation in accordance with legal requirements skill
not needed by the target role disseminate internal communications skill
not needed by the target role disseminate messages to people skill
not needed by the target role file documents skill
not needed by the target role handle mail skill
not needed by the target role handle petty cash skill
not needed by the target role issue sales invoices skill
not needed by the target role keep personal administration skill
not needed by the target role maintain correspondence records skill
not needed by the target role maintain logbooks skill
not needed by the target role office administration knowledge
not needed by the target role organise facilities for office personnel skill
not needed by the target role process booking skill
not needed by the target role process data skill
not needed by the target role process payments skill
not needed by the target role register visitors skill
not needed by the target role respond to customers' inquiries skill
not needed by the target role screen clients skill
not needed by the target role use different communication channels skill
not needed by the target role use microsoft office skill
not needed by the target role use office systems skill

1 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

optional, not held property management software optional

Index

Other moves recorded from receptionist

Full index of moves from receptionist

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.