Table 1Transition record

service managertoclient relations manager

A service manager already meets 56% of what the client relations manager role asks for. The move turns on 13 required skills not yet in the profile.

From service manager

56%

Overlap1

To client relations manager

35 Skills carried over

13 Required, not held

52.7 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 52.7

This move: 52.7 of 100 · moderate

1 Share of the client relations manager role’s weighted skill requirement already met by the service manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 35 skills that carry over, these are the ones fewest other occupations ask for. A client relations manager role needs them, and most people applying for one will not have them already. This is the part of a service manager background worth leading with.

Skill the target role also needs Area

already held manage customer service management skills
already held perform customers’ needs analysis communication, collaboration and creativity
already held communicate with customer service department communication, collaboration and creativity
already held perform customer management assisting and caring
already held relationship marketing business, administration and law
already held analyse customer service surveys information skills

All 35 carried skills, including the 15 the client relations manager role treats as required.

Table 3

Table 3 · What you would need to learn

The 25 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 communication, collaboration and creativity 4 required, 5 supplementary

required, not held advise on public relations required
required, not held build trust required
required, not held liaise with managers required
required, not held maximise sales revenues required

optional, not held deliver a sales pitch optional
optional, not held teach customer service techniques optional
optional, not held collaborate in the development of marketing strategies optional
optional, not held manage contracts optional
optional, not held train employees optional

02 management skills 3 required, 1 supplementary

required, not held supervise the management of an establishment required
required, not held identify new business opportunities required
required, not held manage accounts required

optional, not held plan health and safety procedures optional

03 business, administration and law 2 required

required, not held corporate sustainability required
required, not held public relations required

04 generic programmes and qualifications 2 required

required, not held business communication required
required, not held communication principles required

05 information skills 1 required, 6 supplementary

required, not held analyse consumer buying trends required

optional, not held collect customer data optional
optional, not held analyse business plans optional
optional, not held analyse business requirements optional
optional, not held perform business analysis optional
optional, not held perform market research optional
optional, not held study sales levels of products optional

06 information and communication technologies (icts) 1 required

required, not held knowledge base required

Table 4

Table 4 · Where to start

The 3 entries a client relations manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 35 skills that carry over

Skill Type

already held build business relationships skill
already held communicate with customers skill
already held corporate social responsibility knowledge
already held create solutions to problems skill
already held develop professional network skill
already held fix meetings skill
already held follow company standards skill
already held guarantee customer satisfaction skill
already held identify customer's needs skill
already held manage customer service skill
already held manage staff skill
already held perform customers’ needs analysis skill
already held product comprehension knowledge
already held relationship marketing knowledge
already held supervise work skill
already held achieve sales targets skill
already held analyse business processes skill
already held analyse customer service surveys skill
already held business management principles knowledge
already held communicate with customer service department skill
already held contact customers skill
already held customer relationship management knowledge
already held customer service knowledge
already held data protection knowledge
already held handle customer complaints skill
already held implement marketing strategies skill
already held implement sales strategies skill
already held keep records of customer interaction skill
already held make strategic business decisions skill
already held measure customer feedback skill
already held monitor customer service skill
already held perform customer management skill
already held plan marketing campaigns skill
already held sales strategies knowledge
already held supervise sales activities skill

12 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held collect customer data optional
optional, not held deliver a sales pitch optional
optional, not held teach customer service techniques optional
optional, not held analyse business plans optional
optional, not held analyse business requirements optional
optional, not held collaborate in the development of marketing strategies optional
optional, not held manage contracts optional
optional, not held perform business analysis optional
optional, not held perform market research optional
optional, not held plan health and safety procedures optional
optional, not held study sales levels of products optional
optional, not held train employees optional

49 held skills the client relations manager role does not ask for

Skill Type

not needed by the target role accounting techniques knowledge
not needed by the target role advertising techniques knowledge
not needed by the target role analyse call centre activities skill
not needed by the target role analyse goal progress skill
not needed by the target role assess employees' capability levels skill
not needed by the target role business analysis knowledge
not needed by the target role call quality assurance management knowledge
not needed by the target role carry out inventory planning skill
not needed by the target role collect items for laundry service skill
not needed by the target role company policies knowledge
not needed by the target role coordinate events skill
not needed by the target role create a work atmosphere of continuous improvement skill
not needed by the target role deal with pressure from unexpected circumstances skill
not needed by the target role develop business plans skill
not needed by the target role develop working procedures skill
not needed by the target role e-commerce systems knowledge
not needed by the target role employment law knowledge
not needed by the target role establish daily priorities skill
not needed by the target role evaluate employees skill
not needed by the target role evaluate performance of organisational collaborators skill
not needed by the target role inform customers of activity changes skill
not needed by the target role information confidentiality knowledge
not needed by the target role interview people skill
not needed by the target role maintain customer service skill
not needed by the target role maintain professional administration skill
not needed by the target role maintain relationship with customers skill
not needed by the target role manage a small-to-medium business skill
not needed by the target role manage health and safety standards skill
not needed by the target role manage key performance indicators of call centres skill
not needed by the target role manage membership database skill
not needed by the target role manage payroll reports skill
not needed by the target role manage profitability skill
not needed by the target role manage supplies skill
not needed by the target role manage workflow processes skill
not needed by the target role order supplies skill
not needed by the target role oversee quality control skill
not needed by the target role perform risk analysis skill
not needed by the target role persuade clients with alternatives skill
not needed by the target role plan shifts of employees skill
not needed by the target role produce sales reports skill

9 further entries not listed here

5 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held corporate sustainability required
required, not held business communication required
required, not held communication principles required
required, not held knowledge base required
required, not held public relations required

Index

Other moves recorded from service manager

Full index of moves from service manager

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.