Table 1Transition record

service managertospa manager

A service manager already meets 48% of what the spa manager role asks for. The move turns on 24 required skills not yet in the profile.

From service manager

48%

Overlap1

To spa manager

34 Skills carried over

24 Required, not held

65.2 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 65.2

This move: 65.2 of 100 · substantial

1 Share of the spa manager role’s weighted skill requirement already met by the service manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 34 skills that carry over, these are the ones fewest other occupations ask for. A spa manager role needs them, and most people applying for one will not have them already. This is the part of a service manager background worth leading with.

Skill the target role also needs Area

already held inform customers of activity changes assisting and caring
already held manage customer service management skills
already held sell services communication, collaboration and creativity
already held manage workflow processes communication, collaboration and creativity
already held assess employees' capability levels management skills
already held manage profitability management skills

All 34 carried skills, including the 22 the spa manager role treats as required.

Table 3

Table 3 · What you would need to learn

The 36 missing skills fall into 9 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 management skills 13 required, 6 supplementary

required, not held develop recreation programmes required
required, not held develop revenue generation strategies required
required, not held manage recreational facility required
required, not held plan spa services required
required, not held schedule recreation facilities required
required, not held supervise the management of an establishment required
required, not held discharge employees required
required, not held lead a team required
required, not held manage budgets required
required, not held manage logistics required
required, not held recruit employees required
required, not held set organisational policies required
required, not held supervise daily information operations required

optional, not held manage inventory optional
optional, not held administer appointments optional
optional, not held coordinate advertising campaigns optional
optional, not held create a financial plan optional
optional, not held manage payroll optional
optional, not held plan health and safety procedures optional

02 communication, collaboration and creativity 5 required, 3 supplementary

required, not held promote recreation activities required
required, not held ensure infrastructure accessibility required
required, not held liaise with local authorities required
required, not held liaise with managers required
required, not held train employees required

optional, not held promote cultural venue events optional
optional, not held sell products optional
optional, not held sell tickets optional

03 information skills 2 required

required, not held keep up to date with spa products required
required, not held oversee spa maintenance required

04 generic programmes and qualifications 1 required

required, not held communication principles required

05 handling and moving 1 required

required, not held meet picking standards required

06 services 1 required

required, not held recreation activities required

3 further areas in the appendix

Table 4

Table 4 · Where to start

The 3 entries a spa manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 34 skills that carry over

Skill Type

already held analyse goal progress skill
already held company policies knowledge
already held corporate social responsibility knowledge
already held create solutions to problems skill
already held customer relationship management knowledge
already held customer service knowledge
already held establish daily priorities skill
already held follow company standards skill
already held guarantee customer satisfaction skill
already held handle customer complaints skill
already held identify customer's needs skill
already held inform customers of activity changes skill
already held manage customer service skill
already held manage health and safety standards skill
already held manage staff skill
already held manage supplies skill
already held plan shifts of employees skill
already held produce sales reports skill
already held product comprehension knowledge
already held represent the organisation skill
already held respond to customers' inquiries skill
already held supervise work skill
already held advertising techniques knowledge
already held assess employees' capability levels skill
already held coordinate events skill
already held evaluate employees skill
already held fix meetings skill
already held implement marketing strategies skill
already held interview people skill
already held manage profitability skill
already held manage workflow processes skill
already held measure customer feedback skill
already held order supplies skill
already held sell services skill

The 3 learning areas not shown above

Skill to acquire Tier

07 social sciences, journalism and information 1 required

required, not held types of spa required

08 business, administration and law 2 supplementary

optional, not held accounting optional
optional, not held bookkeeping regulations optional

09 health and welfare 1 supplementary

optional, not held counselling methods optional

12 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held manage inventory optional
optional, not held promote cultural venue events optional
optional, not held accounting optional
optional, not held administer appointments optional
optional, not held bookkeeping regulations optional
optional, not held coordinate advertising campaigns optional
optional, not held counselling methods optional
optional, not held create a financial plan optional
optional, not held manage payroll optional
optional, not held plan health and safety procedures optional
optional, not held sell products optional
optional, not held sell tickets optional

50 held skills the spa manager role does not ask for

Skill Type

not needed by the target role accounting techniques knowledge
not needed by the target role achieve sales targets skill
not needed by the target role analyse business processes skill
not needed by the target role analyse call centre activities skill
not needed by the target role analyse customer service surveys skill
not needed by the target role build business relationships skill
not needed by the target role business analysis knowledge
not needed by the target role business management principles knowledge
not needed by the target role call quality assurance management knowledge
not needed by the target role carry out inventory planning skill
not needed by the target role collect items for laundry service skill
not needed by the target role communicate with customer service department skill
not needed by the target role communicate with customers skill
not needed by the target role contact customers skill
not needed by the target role create a work atmosphere of continuous improvement skill
not needed by the target role data protection knowledge
not needed by the target role deal with pressure from unexpected circumstances skill
not needed by the target role develop business plans skill
not needed by the target role develop professional network skill
not needed by the target role develop working procedures skill
not needed by the target role e-commerce systems knowledge
not needed by the target role employment law knowledge
not needed by the target role evaluate performance of organisational collaborators skill
not needed by the target role implement sales strategies skill
not needed by the target role information confidentiality knowledge
not needed by the target role keep records of customer interaction skill
not needed by the target role maintain customer service skill
not needed by the target role maintain professional administration skill
not needed by the target role maintain relationship with customers skill
not needed by the target role make strategic business decisions skill
not needed by the target role manage a small-to-medium business skill
not needed by the target role manage key performance indicators of call centres skill
not needed by the target role manage membership database skill
not needed by the target role manage payroll reports skill
not needed by the target role monitor customer service skill
not needed by the target role oversee quality control skill
not needed by the target role perform customer management skill
not needed by the target role perform customers’ needs analysis skill
not needed by the target role perform risk analysis skill
not needed by the target role persuade clients with alternatives skill

10 further entries not listed here

6 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held types of spa required
required, not held communication principles required
required, not held recreation activities required
optional, not held accounting optional
optional, not held bookkeeping regulations optional
optional, not held counselling methods optional

Index

Other moves recorded from service manager

Full index of moves from service manager

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.