Career Overlap Transition record Edition 1 · ESCO v1.2.1
Table 1Transition record

service managertolaundry and dry cleaning manager

A service manager already meets 60% of what the laundry and dry cleaning manager role asks for. The move turns on 9 required skills not yet in the profile.

From service manager
60%
Overlap1
To laundry and dry cleaning manager
25 Skills carried over
9 Required, not held
47.2 Difficulty2
Career overlap Partial match

60%

Learning distance Real move, short list to learn

47.2/ 100

1 Share of the laundry and dry cleaning manager role’s weighted skill requirement already met by the service manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Why

Why this move works

A laundry and dry cleaning manager role treats 16 of its required skills as things a service manager already does. These are the ones it depends on most.

  • analyse goal progress
  • corporate social responsibility
  • create solutions to problems
  • customer relationship management
  • customer service
  • follow company standards

What stands in the way is 9 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 25 skills that carry over, these are the ones fewest other occupations ask for. A laundry and dry cleaning manager role needs them, and most people applying for one will not have them already. This is the part of a service manager background worth leading with.

Skill the target role also needs Area
  • already held collect items for laundry service handling and moving
  • already held manage payroll reports information skills
  • already held manage workflow processes communication, collaboration and creativity
  • already held manage profitability management skills
  • already held analyse goal progress information skills
  • already held customer relationship management business, administration and law

All 25 carried skills, including the 16 the laundry and dry cleaning manager role treats as required.

Table 3

Table 3 · What you would need to learn

The 20 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier
01 management skills 6 required, 4 supplementary
  • required, not held manage teamwork required
  • required, not held oversee guest laundry service required
  • required, not held supervise the management of an establishment required
  • required, not held adjust production schedule required
  • required, not held ensure equipment maintenance required
  • required, not held manage budgets required
  • optional, not held manage inventory optional
  • optional, not held discharge employees optional
  • optional, not held manage a team optional
  • optional, not held plan health and safety procedures optional
02 communication, collaboration and creativity 1 required, 2 supplementary
  • required, not held collaborate in company's daily operations required
  • optional, not held liaise with managers optional
  • optional, not held train employees optional
03 business, administration and law 1 required, 1 supplementary
  • required, not held quality standards required
  • optional, not held organisational policies optional
04 generic programmes and qualifications 1 required
  • required, not held communication principles required
05 handling and moving 3 supplementary
  • optional, not held inspect dry cleaning materials optional
  • optional, not held read care labels optional
  • optional, not held use solvents optional
06 services 1 supplementary
  • optional, not held cleaning industry health and safety measures optional
Table 4

Table 4 · Where to start

The 3 entries a laundry and dry cleaning manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 25 skills that carry over
Skill Type
  • already held analyse goal progress skill
  • already held corporate social responsibility knowledge
  • already held create solutions to problems skill
  • already held customer relationship management knowledge
  • already held customer service knowledge
  • already held follow company standards skill
  • already held handle customer complaints skill
  • already held identify customer's needs skill
  • already held maintain customer service skill
  • already held maintain relationship with customers skill
  • already held manage health and safety standards skill
  • already held manage staff skill
  • already held monitor customer service skill
  • already held plan shifts of employees skill
  • already held product comprehension knowledge
  • already held supervise work skill
  • already held collect items for laundry service skill
  • already held evaluate employees skill
  • already held fix meetings skill
  • already held implement marketing strategies skill
  • already held manage payroll reports skill
  • already held manage profitability skill
  • already held manage workflow processes skill
  • already held order supplies skill
  • already held oversee quality control skill
11 supplementary skills, helpful but not required
Skill to acquire Tier
  • optional, not held inspect dry cleaning materials optional
  • optional, not held manage inventory optional
  • optional, not held organisational policies optional
  • optional, not held read care labels optional
  • optional, not held cleaning industry health and safety measures optional
  • optional, not held discharge employees optional
  • optional, not held liaise with managers optional
  • optional, not held manage a team optional
  • optional, not held plan health and safety procedures optional
  • optional, not held train employees optional
  • optional, not held use solvents optional
59 held skills the laundry and dry cleaning manager role does not ask for
Skill Type
  • not needed by the target role accounting techniques knowledge
  • not needed by the target role achieve sales targets skill
  • not needed by the target role advertising techniques knowledge
  • not needed by the target role analyse business processes skill
  • not needed by the target role analyse call centre activities skill
  • not needed by the target role analyse customer service surveys skill
  • not needed by the target role assess employees' capability levels skill
  • not needed by the target role build business relationships skill
  • not needed by the target role business analysis knowledge
  • not needed by the target role business management principles knowledge
  • not needed by the target role call quality assurance management knowledge
  • not needed by the target role carry out inventory planning skill
  • not needed by the target role communicate with customer service department skill
  • not needed by the target role communicate with customers skill
  • not needed by the target role company policies knowledge
  • not needed by the target role contact customers skill
  • not needed by the target role coordinate events skill
  • not needed by the target role create a work atmosphere of continuous improvement skill
  • not needed by the target role data protection knowledge
  • not needed by the target role deal with pressure from unexpected circumstances skill
  • not needed by the target role develop business plans skill
  • not needed by the target role develop professional network skill
  • not needed by the target role develop working procedures skill
  • not needed by the target role e-commerce systems knowledge
  • not needed by the target role employment law knowledge
  • not needed by the target role establish daily priorities skill
  • not needed by the target role evaluate performance of organisational collaborators skill
  • not needed by the target role guarantee customer satisfaction skill
  • not needed by the target role implement sales strategies skill
  • not needed by the target role inform customers of activity changes skill
  • not needed by the target role information confidentiality knowledge
  • not needed by the target role interview people skill
  • not needed by the target role keep records of customer interaction skill
  • not needed by the target role maintain professional administration skill
  • not needed by the target role make strategic business decisions skill
  • not needed by the target role manage a small-to-medium business skill
  • not needed by the target role manage customer service skill
  • not needed by the target role manage key performance indicators of call centres skill
  • not needed by the target role manage membership database skill
  • not needed by the target role manage supplies skill

19 further entries not listed here

4 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier
  • required, not held communication principles required
  • required, not held quality standards required
  • optional, not held organisational policies optional
  • optional, not held cleaning industry health and safety measures optional
Index

Other moves recorded from service manager

Full index of moves from service manager

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.